Last Updated: November 4, 2026
Stay up to date with the latest improvements to the NextDayDoctor platform. Updates are listed newest first.
Providers can now open and close their appointment times for a day directly from the calendar. Picking a date and pressing Edit (or Add, on a day with nothing set up yet) shows every 15-minute time in that day at once: the times already open are highlighted, and tapping a time opens or closes it. There is a Select all shortcut for each part of the day, so opening a whole morning is one tap rather than sixteen.
A time that already has a patient booked into it is shown with a lock and cannot be closed here, so a visit can never be removed by accident while rearranging a day. To free one of those, cancel the visit first.
When a specialist's office asks for clinical information before they will book your patient in, there is now a document for it. Open the Documents card in the visit, choose Letter to a Clinician, and tell it three things: which referral it is about, what they asked for, and which sections the letter should carry. The letter is then drafted from this visit's record and opens for you to read, edit and sign, like any other document.
You choose what goes in it. The history, your examination findings, the diagnoses, the medications and allergies and what has been tried are each a tick box, so you send what this clinician needs and no more. A section you leave unticked is left out of the letter entirely rather than appearing as an empty heading.
One signed letter can go to as many people as you need. The letter states your patient and your own details and is deliberately not addressed to anybody — you pick the recipient when you fax it, and their name goes on the cover sheet. So the same signed letter can go to the consultant, to the patient's other clinicians, and anywhere else, without signing a second copy of the same thing.
Before this, the only clinical document you could send a colleague was the referral form itself, which carries the diagnoses and a one-line question and nothing more.
The fax inbox has a new Sent tab beside Unassigned, Assigned and All. It lists the faxes your practice has sent, each with who it went to, which patient and document it was, when it went, and whether it was delivered, is still sending, or failed. A failed fax shows the reason, so you know whether to try the same number again or find a different one. Tapping View shows the exact pages that went out.
Before this, a sent fax could only be found inside the fax it replied to — and a referral or lab requisition you faxed from the document itself appeared nowhere at all once you closed the panel. There was no screen that could answer "did that referral actually go?".
You can now fax a laboratory requisition straight from the Share menu, the same way a specialty referral goes out.
The first time you send to a laboratory, type its fax number and say in a line how you know it reaches them — that you called and checked, or that it is printed on their own requisition form. From then on that number is offered to everyone at your practice as confirmed, showing the laboratory's name and what the confirmation rests on, so nobody has to establish it twice. A number your practice has not accounted for is never pre-filled and never sent without that line, because the wrong fax number is a patient's record going to the wrong office.
We also fixed two problems found while building this. A requisition could not be produced at all for a practice that had not uploaded a logo — the document simply opened blank, with nothing to say why. And the requisition would fail silently if the same document was built twice in one request. Both are fixed.
The guided fight physical now runs in the order the visit runs: the questions first, then the measurements, then the hands-on examination, then the test results, and the clearance decision last.
Four parts of the exam had ended up after the decision step — the cardiac screening questions, the ECG review, the imaging review, and the eye and neurological examination. So you were asked whether the fighter was cleared to compete and only then asked about chest pain on exercise and shown the ECG. The cardiac screening questions now sit at step 4, beside the medical history, and the determination is the last step before the forms.
Nothing you have already saved is affected — an exam in progress just resumes at a different step number.
The fight physical's 100-hop step asks for a pulse and two blood pressures that only exist once the fighter has actually done the hops, and until now the exam would not move past it. There is a Skip the 100-hop test for now button under Back and Next, so you can carry on with the rest of the exam and come back.
Skipping does not remove the three readings. The step shows amber on the progress bar rather than complete, the exam reopens on it, and a sanctioning-body form still cannot be signed until the readings are in — the form prints them, and a signed form with those cells blank is not something we will produce.
Searching a specialist's full name now works. Typing "David Miller" used to find nothing, because the search only looked at surnames — you had to type "Miller" on its own and hope the person you wanted was among the first few. Either way round is fine now, and so is a middle initial.
When you browse a specialty near a location and more specialists match than fit on the screen, the results now say so at the top, instead of looking like the complete list. A Las Vegas urology search, for instance, matches far more specialists than are shown. Distances come from the centre of each ZIP code rather than the exact street, so several specialists often sit at the same apparent distance — if you are after someone in particular, searching their name is the surer route, and there is now a button in that notice to do it.
You can now fax a specialty referral from the referral's own Share menu, alongside emailing it or sending it by text. Choose Fax and the send screen opens with the referral already attached.
The screen shows you the fax numbers we hold for that specialist, and says where each one came from — a number your practice has already confirmed, a number from your own directory entry, or a number from the federal provider directory, which doctors report themselves and nobody checks. You can always type a different number instead.
For any number nobody at your practice has confirmed, we ask one short question: how do you know it reaches them? Having called the office, or having read it off their own referral form, is exactly the kind of answer we mean. We save that answer with the number, so the next person at your practice sending to the same specialist sees the number already confirmed and can see what it rests on.
If we hold no number for a specialist, the screen says so plainly rather than suggesting the office has no fax at all — type the number in and it will be there next time.
A specialty referral to a doctor from the national provider directory was not producing its printed document — the clinician's copy, the shared link and the copy on your after-visit summary were all coming up empty. Referrals to a specialist saved in your practice's own directory were unaffected. This is fixed, and those referrals now open and print normally.
Practices can now look at their own fax cover sheet. A new Documents tile in Account Information lists the documents your practice sends out, starting with the cover page that leads every fax. If your practice uses more than one name, each one has its own cover sheet with its own contact details, and you can open any of them to see exactly what a recipient receives.
Adding an address to a patient's record used to open a blank line on the page, and saving it always came back asking you to pick the address from the dropdown — whichever address you had picked. It could not be done.
Add now opens its own panel with a single search field. Start typing a street address, choose it from the list, and the address you chose is shown back to you before you commit to it. Save Address stays greyed out until you have actually picked one, so the error that used to be the only outcome cannot happen. The list behind the panel updates the moment it saves.
The clinical question is the part of a referral the consultant actually reads, and it gets written at the end of a visit when you are least inclined to compose prose. There is now a Draft it button beside that field.
It reads the visit note you have already written, and the visit recording where the patient's consent covers that, and writes a short paragraph in the way one physician writes to another: a brief orientation to the problem, then the question you want answered. Two to four sentences, no bullet points, no headings.
Three things worth knowing. It only uses what is actually in the note, so a thin note gets a short question rather than a fuller one filled in with guesswork. It never names the patient, because the referral's own header already does. And it is a draft — it lands in the field for you to read and edit, nothing is saved anywhere, and Preview and send work exactly as before. If you had already typed something, Undo puts your own words straight back.
On most referrals the recording will already have been deleted, so the draft comes from the note alone. The line under the field always says which of the two it read.
If the directory genuinely doesn't hold someone, you can now add them properly. The old form asked for one address, one phone number and one fax, and insisted on all of them — including an NPI you might not know.
The new one starts by searching for the person first, across the national register and everything your colleagues have added, because with 9.5 million clinicians on file the most likely thing is that they're already there. Only when nothing matches does it offer to add them.
When it does, you can record as many addresses, phone numbers, fax numbers and email addresses as the specialist actually has — a consultant practising at three sites is three addresses, not one. You can also record other names they're known by: a previous surname, a maiden name, a different spelling. A search for any of them will find the person.
Anything you add goes into the shared directory, so every practice benefits, and the monthly refresh of the national register will never overwrite your work.
One deliberate limit: a referral can only be faxed to a number somebody has confirmed. Adding a fax number records it; confirming it is a separate step, and a confirmation belongs to the practice that made it.
The specialist directory behind referrals now holds every clinician in the national provider registry, not only those enrolled in Medicare. That is a jump from about 2.5 million to 9.3 million people, and it is the difference between finding a specialist and being told nobody matches.
It was a real gap, not a theoretical one. A Las Vegas paediatric gastroenterologist could not be found by name or by specialty, because the older directory simply did not list him — and no amount of refreshing it would have, since it only ever covered Medicare-enrolled clinicians. He is there now, with his practice address, phone and fax.
Two other things improved with it. Searching a specialty now reaches its sub-specialties, so looking for Gastroenterology also finds paediatric gastroenterologists, which it previously did not. And searching by name is much faster — a surname now comes back in a fraction of a second.
Each result carries the practice address, phone and fax straight from the registry, so a referral can be sent without hunting for the number.
When you place a call from the app you can now put it on speaker instead of holding the phone to your ear. The button sits beside Mute on the calling screen. It only appears on the app, since a web browser cannot change where call audio comes out, and if you plug in headphones or connect a Bluetooth headset the button steps aside and tells you the headset is in charge. The speaker is switched off again when the call ends, so your next notification does not come out of it unexpectedly.
Two fixes to the same screen: ending a call now takes you straight back to the keypad, ready to dial the next number, rather than back to the setup screen. And the End button no longer disappears after your first call — previously, from the second call onward it was missing, so there was no way to hang up from the app.
The Chat tab is now Inbox, and it holds four lists instead of one: Chat for conversations with your patients, Email for messages and inquiries sent to your practice, Fax for inbound faxes, and Voice for messages left on your practice phone lines.
Inquiries through your practice site used to sit in a separate Leads tab, away from the email they often arrive alongside. They are now in Email together, newest first, so there is one place to look to know whether anybody has been in touch. The number on the Inbox tab counts all four, and Email, Fax and Voice are still in the menu as well.
The four tabs stay at the top of the screen while you scroll the list under them, the same way Mine, Tracker, Waiting and Request do on the Visits screen, and the search box above them stays put as you move between tabs — it searches whichever list is open.
You can delete an inquiry you have dealt with. Swipe an inquiry to the left in the Email list and a Delete button appears. It removes it from your inbox; nothing is erased from the record.
Pressing End in the dialer ended the call on your screen but could leave the other person still connected on their phone, or still ringing if they had not picked up yet. That is fixed. The End button also stayed available for every call in a session — before, it could disappear after the first one. A call placed from the Caller tile also returns to the keypad when it ends, ready for the next number, instead of going back to the setup screen.
The dialer is now in the left menu as Caller, so you can reach it from any screen instead of going back to the dashboard first.
Our directory of laboratories and imaging centers is built from public federal records, and the fax numbers in those records are often the company's head office rather than the center the patient is actually going to. That matters: a lab slip sent to the wrong fax still goes through, so nobody finds out it went astray.
Your clinician can now correct a center's name, phone number and fax number, and separately confirm that they have checked the fax number with the center itself. A center's card shows whether its fax number has been confirmed yet, so there is no guessing. A correction helps every practice that sends patients to that center, because a center's number is the same for everyone — but confirming it is recorded for your own practice only, so one practice can never rely on another's say-so when sending your information somewhere.
The address cannot be edited, on purpose: if the address is wrong, that is a different center.
Once a call connects, the dialer now shows a calling screen rather than staying on the setup you just filled in. You see who you are calling, what the call is doing, and how long you have been talking, with Mute and End on the bottom bar. On a call to a patient, their name is on the screen with the number they are being reached on underneath it, so you can see at a glance which of their numbers is ringing.
Clinicians can now choose what the patient sees behind them on a video visit. Tap the background button on the camera preview before you join, or in the call controls once you are in, and pick no change, one of three levels of blur, or a replacement backdrop. You see the result on the preview before anyone else does, and your choice is remembered for your next visit.
Your background is applied on your own device before the video is sent, so the patient only ever receives the finished picture.
The button appears only on devices that can run it. If you do not see it, your browser or device does not support background processing — everything else about the visit works exactly as before.
Typing a specialist's name in the referral panel now searches every specialty in the patient's state rather than only the specialty selected, so a clinician who is listed under a different heading still turns up. Those results are marked as name matches, with a reminder to check the specialty before using one.
When a name is not in the public directory at all, the referral panel now says so and offers to add that specialist to your practice's own list there and then, with the specialty already filled in. The new entry is available for the visit straight away, and for every referral afterwards.
When a clinician typed a location into the specialty referral panel and picked it from the address suggestions, the nearby-specialist list stayed empty and nothing explained why. Picking a location now runs the search straight away, and if a specialty or a location is still missing the panel says which one it needs. Saved patient addresses were unaffected and worked throughout.
Clinicians assigned to a video visit can now receive an iPhone notification with a sound when the patient enters the room, even when the app is closed. When the app is open, the visit page continues to show its live In Room status.
On the staff Visits page, an active video visit now shows In Room when the patient is waiting in the video room. The status updates while the page is open, and a new arrival plays a chime and shows a brief notice.
Service pages have always named the clinicians who perform a service. Now each name leads somewhere: tap Profile beside it to read that clinician's own page — their photograph, their degree and what they practise, the year they started in clinical practice, the states they are licensed in, the languages they speak, and their own introduction. Where they have recorded their training and board certifications, those are there too.
At the foot of the page are the practice's other services you can book with that clinician, each with its price, so you can go straight from reading about someone to booking with them.
A clinician's page appears only where that clinician has chosen to publish one. Where they have not, the service page names them as it always has and there is simply nothing to open.
Where a clinician has a photograph on their profile, it now appears beside their name on a service page instead of their initials.
Each service page has a Visit location section that tells you how you attend and where. If the service is seen in person, it lists the place or places, with the address — or says the place is set with you after booking, for a service that happens somewhere other than a clinic. If it is a video, phone or message visit, it says so and that there is nothing to travel to.
A service offered more than one way — in person and by video, say — shows a line for each, so you can see which applies before you book.
If a practice offers a service in person, its page now tells you where. A practice chooses the places each service is provided at, so a service page names the address you would actually attend rather than every address the practice happens to have.
A practice can also say that the place is arranged with you once the visit is booked — some services are provided somewhere other than a clinic, and the page now says so instead of naming a location that is not where you would be seen.
Messages in a conversation are grouped under the visit they belong to. If your clinician keeps messaging open between visits, a new message is filed against your most recent completed visit — which could be months earlier. The conversation now shows a dated line before any message that arrives well after that visit, so it is clear at a glance when something was written rather than it appearing to be part of an older appointment.
Nothing about your records has changed, and no message has moved. This is about how the conversation reads.
When you open a service — a specific visit a practice offers, with its own price — the page now has one book button rather than three. The "Book Visit" button in the top bar used to start a general visit instead of the one you were reading about, which was easy to tap by mistake. It has been taken off these pages, and the button beside the price is the one that books the service.
If a service turns out not to be what you need, there is a line near the foot of the page that books a general visit with a NextDayDoctor clinician instead, and it tells you what that costs.
Our home page shows all four ways you and your doctor connect again — video, phone, in person and messaging — and now says how each one is reached, because the earlier version left phone and messaging off altogether and made it look as though we do not offer them.
We do. Messaging is active in every visit: you can send details, photos and follow-up questions and keep the reply attached to your record, and follow-up requests like refills, lab orders and notes are handled by message. Phone is available for services a practice offers by phone, and for calls from your doctor during your care.
What you cannot yet do is book a phone-only or message-only visit as a standalone appointment. You start a visit by video or in person, and those services and follow-ups carry on by phone and message from there. We are opening standalone phone and message visits more widely later.
You can send follow-up messages about a completed visit for seven days. Your provider can also choose to keep messaging open for you beyond that period, even if you do not have an active membership, and can change that choice later. Your past conversation remains available to read. The separate 48-hour window for changing your visit media or pharmacy has not changed.
When your provider invites you to join their practice, the offer now opens on one card with everything on it: the plan's name, what you will pay each month, how long that price lasts, and the full list of what the membership includes — the same tappable list you see when you choose a plan yourself. The stack of cards it replaced said the same things in pieces, and the price was never the first thing you saw.
It also now shows you what the practice advertises that plan for, struck through, and says plainly how much below it your offer is. Underneath, the pricing is set out line by line: the advertised price, the monthly price you settle on, and the lower price you start at if your provider has given you an introductory rate. Before this, the only prices on the screen were the two your provider quoted you, so there was no way to see the discount you had been given. The "After that" tab shows the comparison as well, so you can see what you save once an introductory price ends.
Two new cards sit below the offer: what every membership carries whatever the plan — messaging with your provider, no long-term contract, free cancellation — and a plain statement of how cancelling works. That last one says the thing people most need to know up front: cancelling stops future charges, but a period you have already paid for is not refunded or prorated.
Where your provider has offered you an introductory rate, the estimated cost now has two tabs — what you pay during those first months, and what you pay after them — so you can see both figures without reading a paragraph to find the second one.
The authorization you tick before joining now slides up over the Join button when you press it, instead of sitting at the very bottom of the screen. It is the text that says exactly what will be charged and when, and it should not be something you can miss by not scrolling far enough. Closing it clears the tick, so you are never recorded as having agreed to something that was not on the screen at the time.
If you have set up a passkey, the sign-in screen in the app now has a Sign in with a passkey button on it. Before, the passkey prompt appeared on its own when the screen opened, and if you dismissed it or it came up at an awkward moment there was no way to bring it back — you had to type your email and password instead. Now you can tap the button and go again.
A passkey signs you in with Face ID, Touch ID or your device PIN. There is nothing to remember and nothing to type, and it cannot be used on any site other than ours. The button only appears when a passkey can actually be used, so you will not see it where it would not work. Signing in with your password, or with Face ID the way you do today, carries on working exactly as before.
The screen where you choose a membership plan has been rebuilt. The plans now sit one above the other on a phone and side by side on a computer, so you can scroll the whole page normally instead of swiping a strip of cards sideways, and nothing is cut off any more. Each plan reads in order: the price, what the plan is, what is included, and then what it would cost to add a family member.
On the confirmation screen that follows, the payment authorization no longer fills the bottom of the screen. You see the billing figures with an Authorize button under them; tapping it slides the authorization up with a box to tick, and the button becomes Confirm & Pay. Closing it with the × puts the screen back the way it was.
Both of those screens can also now be swiped away to the right, the way the rest of the app's panels work.
If a doctor has invited you to join their practice, that invitation is now the first card on your home screen instead of a line further down the page. Tap View Invitation and you will read the message your doctor wrote to you when they sent it, and at the bottom of that letter a button takes you to the membership options so you can see what joining would cost and what it includes.
When your booking goes through, the screen now says Success and shows you one thing to do: Start check-in, at the bottom where every other button in the app sits. It also tells you why it matters — your check-in is a few questions about why you are coming in, and your visit cannot start until it is done. The back and refresh buttons that used to sit in the corner are gone, since neither of them had anything left to do once your visit was booked.
Two reminder rows have been taken off your home screen: the "Complete your profile" prompt and the unread message notice. Your unread messages are still counted on the Chat tab at the bottom of the screen, so you will still see when a message is waiting.
The review screen you see just before booking has been tidied so there is less to scroll past. When you have suggested times for your visit, it now shows how many you picked rather than listing them all — tap that line and it takes you straight back to the times so you can change them. Your saved card has moved up beside the total instead of sitting on a line of its own, and tapping it still takes you back to your payment method. We also dropped the "Purpose: One Time Visit" line, which was only ever repeating what the rest of the screen already told you.
When you choose "Current Location" while booking or starting a visit, the tile used to show only the state — and sometimes showed it with a stray comma in front of it. It now reads the nearest city as well, so you can see at a glance that it has placed you in the right part of the state. That matters for in-person and live visits: knowing you are in Nevada is not the same as knowing whether you are in Las Vegas or Reno.
Your location is still worked out entirely on our own servers from the position your device reports. It is never sent to an outside mapping service. The city shown is the nearest one we can identify, which is why it reads "Near" — if you need an exact address for the visit, choose "Enter Address" instead.
Get Care used to be the first card on the home screen, so if you had a visit booked you had to swipe past it to see what was coming up. Now the home screen opens on your next visit, and the card at the top has two tabs: Next Visit on the right, showing the visit you have coming up and any others beside it, and Get Care on the left, a tap away whenever you want to start something new. If you have nothing booked, the home screen looks exactly as it did.
The Get Care buttons on the home screen now include Prescription, alongside Letter, Labs, Imaging and Referral. It opens the same medication request you could already send from the desktop home screen. It replaces the Services button, which started exactly the same booking as Full visit next to it.
Booking a visit now takes fewer decisions. We used to ask whether you were booking a one-time visit or establishing ongoing care, and then whether you wanted the first available provider or wanted to pick one yourself. Most people just want to see a doctor, so we answer both of those for you: a visit booked from the main booking screen is a one-time visit with the first available provider. After you confirm where you are, you go straight to choosing the visit format.
Establishing care with a dedicated primary care doctor has not gone away — start it from a provider's page or from Establish Care, and booking with a particular clinician still works from that clinician's page.
You will also be asked when you want to be seen only when there is more than one answer. If no clinician is on duty and no appointment times are free, the visit goes to the on-call providers as an ASAP request, which was the only thing that screen could have done anyway.
A visit booked from the main booking screen is a video visit, or an in-person visit where one is offered. Phone and message are not available to choose there at the moment; you will still see them on the visit format screen, greyed out. This does not change a practice's own published services, which are delivered in whatever way that practice sets, or anything already included in a membership.
The last screen before you book has been cleaned up. Adding a promo code now has its own box, sitting between your visit details and the price, so it is easier to find. The card you are paying with has moved to a quiet line under the total — it is still there, and still tappable if you want to change it, but it no longer sits in the middle of the figures. "Patient Platform Service Fee" is now simply "Platform Fee". The amounts are unchanged.
If nothing in the calendar matched what you were looking for, booking used to simply stop and tell you there were no appointments. There was nothing you could do from there.
Now you can suggest times that would work for you and send them as a visit request. You get three slots to fill: tap one, pick a date and time from the calendar, and it is saved. One is enough — add a second and third only if you want to give more options. A clinician licensed where you are reviews your request, and once one of your times is accepted we let you know and the visit is scheduled. As with any visit, if it does not happen you are not charged.
You do not need an account to get this far — you can choose your times first and set up your account at the usual point in booking.
Your medication list used to show just the names. Now each medication we prescribed for you also shows how to take it, how much was prescribed, and the date — so when you check your list before a visit, you can actually tell a short course of antibiotics from something you take every day.
If a prescription's supply has run out based on the date and amount prescribed, we mark it "likely finished" as a reminder to look at it. We never remove it for you: if you picked up a refill later, or started it late, you may well still be taking it, and only you know that. Tap the X on anything you have finished or stopped.
Medications you added yourself just show the name, because there is no prescription for us to describe.
When you submitted a check-in, the last step could sit and spin for up to half a minute. That wait is gone.
If any of your answers to the urgent symptom questions needs your attention, you are told straight away, as soon as you submit — not after a wait. If none of them does, your check-in simply completes. Your care team still reviews everything you wrote before your visit.
On a message visit, the View Messages button in your visit panel did nothing when tapped. It now opens your conversation. If your clinician has not started the visit yet, the conversation opens and tells you that messaging becomes available once they start it — and the message box appears on its own, without you having to reopen anything, the moment they do.
When you booked one of a practice's services, the welcome screen opened, and tapping Start check-in slid a second screen over the top of it with the same welcome on it again. Booking now takes you straight into the check-in, which opens on that welcome — and Start check-in moves you on to the first question.
Tapping one of your saved order sets still ticks all of its tests. Tapping it again, once every test on it is already on the order, now offers to take them back off — it shows you exactly which tests will go and the diagnosis code each one is carrying, and you can keep them instead. Anything you added yourself stays put, and the set is saved for next time either way.
The row itself says which of the two it will do, so there is no guessing.
While the lab order panel is open, the Labs section of the visit behind it now updates as you tick and untick tests, instead of waiting until the order is signed. Signing an order or deleting an unsigned one also updates it correctly on the full-screen visit view, which previously kept showing the old list until the page was reloaded.
Your check-in now has a step for the things you want to make sure you cover — a test you think you need, a question you keep meaning to ask, something you did not want to lead with. Write them as a short list, the way you might jot them down on a note before an appointment.
Your clinician reads them before the visit starts, so you do not have to remember everything under time pressure.
This step is optional. If you have nothing to add you can go straight past it, and you can change your list from the review screen before you submit.
A lab order form is only useful to the laboratory receiving it if every test on it carries the standard code that laboratory can match to its own catalogue. From now on a test can only be added to an order if it has one — so a signed order can no longer go out with a test the lab has to guess at.
One test, one code. A few entries used to cover several tests at once — free and total testosterone, or a measles, mumps and rubella immunity profile — which meant the form could name one test and list codes for two. Those entries are now separate tests you pick individually, each with its own name and its own code, which is how a laboratory receives and bills them. Prothrombin time is the exception and is unchanged: the INR is part of the same test, so it stays one entry, now named so the form says both.
The lab order form a provider signs has been redesigned. Tests are listed by the name a clinician would use rather than the name a supplier's catalogue stored, so "Hemoglobin A1c" reads as that instead of as a code or an abbreviation. Each diagnosis on the order is now spelled out underneath the list, so the laboratory receiving it can see what was being asked about, and twelve commonly ordered tests that previously carried no standard identifier now carry one — which is what lets a laboratory match the test to its own system.
The results attached to an order no longer sit above the order itself. The order opens to the form, and results are one tap away under the three-dots menu, which says whether any have come back yet.
For practices. A service can now record the diagnoses it is for — picked from the standard ICD-10 list, with the main one first. A UTI treatment names acute cystitis; a service whose one set of questions covers a few related complaints can name each of them.
It is on the service's own screen, above the intake form. Tapping Add opens a search: type a word or two in any order, or the code with or without its dot, and tap the one you mean. A diagnosis already on the service says so in the results rather than quietly disappearing from them.
Naming it changes how the intake form is drafted. The questions are now written against the diagnoses you named — each one either helping to establish one of them, or helping to rule out something that would mean the patient has something else. Before, the draft had only your description of the service to go on.
This is a note about what the service is for. It is never a diagnosis about a patient, it is never put on anyone's chart, and nothing about it is billed.
A practice can now record the medicines it usually prescribes for one of its services, each with the directions, quantity, days and refills it normally gives. You add them in the service's own screen, under the questions — tapping Add opens the prescribing screen you already use, with the same drug search and the same step-by-step directions builder. The only difference is the last step: instead of choosing a pharmacy and sending, it saves the medicine to the service.
When a clinician then prescribes on a visit booked for that service, those medicines appear at the top of the medication search, already filled in. Choosing one takes you straight to the review step.
The service's own screen lists what you have added — each medicine with its strength, and the directions underneath — and updates as soon as you add or remove one.
Any clinician can set their own directions for a medicine on that service instead. That opens the same prescribing screen with the medicine already chosen and the current directions filled in, so you only change what you want to change. Yours replace the practice's for you alone — the practice's list is unchanged and no colleague sees your version.
Controlled medicines cannot be prescribed on this platform and are not offered here.
The visit screen now carries an alert icon that turns red when the patient has allergies on file. Tapping it opens a panel listing each one with the severity the patient recorded, severest first, and the reaction where one was given.
The panel also distinguishes two things that used to look the same: a patient who has confirmed they have no known drug allergies, and a patient who has never been asked.
The pen icon that sat in the same row has been removed. It opened a note, which the Notes tab on the same screen already does.
If a visit still has a lab, imaging request, referral, doctor's note or prescription waiting to be signed or sent, closing it now tells you so right above the Close button and names what is outstanding. Finish each one, or remove it, and the visit closes as usual.
Previously the warning appeared in a pop-up that could open behind the visit screen on a phone, so the Close button looked like it had done nothing at all. The pop-up also offered to close the visit anyway; it no longer does, because an order left unfinished is a draft that never reaches you or your pharmacy.
Lab and imaging requests can now also be deleted from the screen where you build them, so a request added by mistake can simply be removed instead of signed.
The final Chart & note step now shows the Message Only suggestion in a row with a compact Use button. Use opens the unsigned chart so the clinician can write in it later. Once created, the chart remains available from the same row.
When your provider refers you to a specialist, your visit summary now tells you exactly who to call, the telephone number to call, and by when. Before, it said only something like "Call in 1 day" without naming the office or giving you its number.
Your summary also now shows your provider's note to you on its own, separate from the clinical details they send to the specialist's office. Previously both were the same note, so you sometimes saw wording written for the specialist rather than for you.
On staging, Working Differential, Medication Options, Lab Orders, Imaging Orders and Referrals now use the same compact Add, Order, Choose and Added buttons as Patient Education. These cards no longer show a Done button in their headers.
On staging, the Patient Education card uses matching compact buttons for Create, Add and Added. The extra Done button has been removed from that card's header, while Done buttons elsewhere in the Visit review use the same compact size.
For clinicians: a prescription you saved but have not sent can now be removed on its own. On a phone, swipe the prescription left and tap Discard. On a computer, use the trash icon on the prescription. Either way you are asked to confirm first.
Previously the only way to do this was the Select button at the top of the Prescriptions screen, which did not look like it led to a delete, so it was easy to conclude a saved prescription could not be removed at all.
Nothing about what may be removed has changed. A prescription that has already been sent to the pharmacy cannot be discarded — a sent prescription is cancelled, not deleted — and you only ever see and act on your own prescriptions for that visit.
On staging, the Visit tab can now suggest a referral specialty when the check-in answers support specialist evaluation. An older assessment that has already used its available AI reviews gets one additional referral review when the clinician opens the Visit tab. Clinicians can also request more referral options while reviews remain available, then open the existing specialist picker from a suggestion. The clinician chooses the specialist and remains responsible for the referral decision.
For clinicians: the lab test search now searches the national LOINC catalogue, so the names and abbreviations you actually use find the test. TSH, CBC, A1c, lipid, lytes, AMH and growth hormone all work. Before this, the search looked only at one laboratory's own product names, so typing TSH found nothing.
Results are ordered by what is commonly ordered, so the test you want is normally first and the method-specific variants sit below it. Each result shows the formal test name underneath, which is what tells two similar codes apart. Tests that have been withdrawn from the catalogue are no longer offered.
Your lab requisition now prints a LOINC code beside each test. That is a code any laboratory can translate into its own test, so the same form works wherever you send it. A test we have not yet matched to a code says so on the form rather than printing one we are not sure of.
For clinicians: the lab ordering screen now keeps the order you are building in front of you the whole time. Its first tab is the order itself, and the search box above it is how you add a test — pick one and the search clears and your order comes back with it added. Favourites and order sets work the same way, and adding from either now shows up straight away instead of landing on a tab you cannot see.
Each test opens to show its own diagnosis codes, and every code is listed with its description rather than the code on its own, so you can see what you are choosing. A test without a diagnosis code is marked, and the order cannot be signed until each test has one. Choosing an order set no longer overwrites codes you picked yourself.
Adding a whole order set is also much faster than it was, and every action now shows the loading indicator so a tap never looks like it did nothing.
On staging, the lab finder now draws on the national register of certified laboratories as well as the provider registry. Certification is issued to each laboratory site rather than to the company that owns it, so hospital labs, clinic labs and community health centre labs now appear individually with their own address, phone and fax. In the Las Vegas area the number of labs you can choose from went from 182 to 653.
Walk-in draw stations run by the big national lab chains are still the exception: they do no testing themselves, so they hold no certificate and appear in no public register. For a routine blood draw you may see a chain's main laboratory rather than the nearest collection point. If you have a particular one in mind, tell your clinician and they can note it.
On staging, the imaging centre finder now lists individual locations rather than just the company that owns them. Searching the Las Vegas area brings up Steinberg Diagnostic's twelve centres, SimonMed's branches, Desert Radiology's sites and the rest, each with its own address, phone and fax, sorted by how close they are to you. Previously a chain with a dozen locations appeared once, under its registered company name.
This comes from the national register of inspected and certified mammography facilities, which lists each centre individually.
On staging, choosing a preferred lab or imaging centre for a visit now searches a far larger directory. It covers mammography, MRI and mobile imaging services as well as general radiology and clinical laboratories, shows each centre under the name it trades under rather than its registered company name, and lists its phone and fax number so your care team can send the order and chase the result. Centres are sorted by how close they are to you, and services that travel to the patient are listed after the ones you can visit. Where a centre has no fax number on record, the card says so rather than leaving it blank.
On staging, suggested lab and imaging orders show Added only while the matching order remains in Dispo. Removing a pending order makes its Order button available again. Suggestions use the current catalog name when an older saved label has changed.
On staging, the preferred lab and imaging finder drawers now match the pharmacy drawer's compact mobile layout and left-aligned title.
On staging, preferred lab and imaging center search now uses the same mobile layout as pharmacy search. Clinicians can search near a visit address or current location, narrow by name, review prior choices, and confirm a selected center.
On staging, UTI Visit lab and imaging suggestions use exact active catalog entries. Older free-text suggestions are refreshed from the submitted intake, and each verified study can be added directly as an unsigned order in Dispo.
On staging, the Visit tab shows separate preferred lab and imaging center cards below the pharmacy. Clinicians can search directory listings near the patient's location, choose a center, and edit that visit's choice later. The preference helps staff coordinate care; orders are still reviewed and placed separately.
On staging, clinicians can add suggested lab and imaging orders to Dispo during a message visit before drafting the final note. The first order prepares an unsigned note shell; the note drafting step still gathers the clinician's selected orders and other visit decisions. Orders remain pending until reviewed and signed.
On staging, the Visit tab shows lab orders, imaging orders, and referrals in separate cards. Each has its own Done control and can be reopened after review. Order buttons continue to add unsigned items to Dispo for clinician review and signing.
On staging, the Visit medication card shows the current chart list with directions, quantity, and prescription date where recorded. Each row opens the existing medication editor, and Add opens a new entry. The original submitted names remain available under Submitted at check-in.
On staging, the Visit tab shows suggested questions, working differential, medications, orders, and patient education in separate cards with the compact purple-edge rows used in Live Assist. The differential, medication, order, and education cards are white with light purple borders. Staff can tap Done at the top right to mark a card reviewed; it folds into a checked summary, with a chevron to reopen it. A changed intake or suggestion set asks for a fresh review.
On staging, clinicians can choose or change the current visit pharmacy directly from the Preferred pharmacy card. The card shows who made the active choice and keeps a different patient check-in choice visible for context. Prescriptions must be reviewed against the latest active visit pharmacy before sending.
On staging, the Visit intake assessment now shows suggested follow-up questions above Working Differential. Each question includes the patient answer that prompted it, and clinicians can ask for more suggestions when needed.
On staging, Create beside a suggested education topic now generates the article and adds it to the visit's Dispo without opening the editor. A short confirmation appears when it is ready. Clinicians can review the material in Dispo before sharing it with the patient.
On staging, medication options in the Visit assessment have an Add button that opens the prescription workflow for physician review. Suggested diagnoses, medications, and patient education stay listed as Added when attached to the visit. Education choices now have the same compact purple-bar rows, with Add or Create beside each topic. Suggest more can offer additional diagnosis and medication possibilities or education topics. The physician still decides what to add or prescribe.
On staging, the Visit intake assessment can suggest medication names as optional, physician-reviewed choices for message visits covered by the existing clinician-support consent. An assessment created before this update offers a one-time medication review action; the saved assessment and physician response stay in place. Prescribing remains a separate clinician action in Dispo.
On staging, clinicians can review patient education topics below Medication Options in the Visit intake assessment. They can preview and add existing material, or create a draft through the usual patient education workflow and attach it to the visit. Suggested diagnoses now use the same easy-to-scan rows as the Live Assistant drawer.
On staging, the UTI intake assessment now explains when AI medication suggestions are unavailable for an older visit, instead of saying that no medicine could address the intake. Clinicians can open Dispo directly from the card to review medication choices. When an eligible assessment produces no suggestion, the card says so clearly.
On staging, clinicians can create a Message Only chart at the end of a message visit's Visit tab. After recording diagnoses, prescriptions, and Dispo details, they can choose whether to have AI draft an unsigned note from the visit information. The clinician can review and edit the draft before signing.
The UTI intake assessment now stays visible after its AI processing stops; saved findings and diagnosis suggestions no longer appear to be loading indefinitely.
The UTI intake assessment now shows suggested diagnoses in the same easy-to-scan layout as Live Assist. Each diagnosis has a code, an Add button, and an expandable explanation based on the patient's intake. Adding one updates Clinical Impression in Dispo. Medication Options appears below the diagnoses with review-only suggestions when the intake supports them, or a clear message when it does not. This update is on staging for clinician review.
In the clinician Visit tab, Visit media now appears directly below In the patient's words, placing submitted attachments beside the patient's note.
The duplicate Presenting card is gone from UTI Treatment visits. The short check-in overview and Intake card still show the reason for the visit and the patient’s answers.
On staging, clinicians can request an AI assessment of a submitted UTI check-in. A short written opinion now appears above the suggested diagnosis codes, with evidence for and against UTI and a treatment view. Clinicians can add an individual suggested code to the visit's Clinical Impression in Dispo and record whether they agree or disagree with the AI assessment. The clinician reviews each suggestion before adding it; the assessment does not place an order.
The clinician Triage tab is now called Visit. A patient information card below the Visit details shows demographics and contact information. Immunization history joins the other history cards. Providers, episode of care, events, and payment are now at the bottom of Info; patient details can still be edited there.
Patient information now follows the Visit card's compact two-column layout on phones, with each phone number, email, or address on its own line.
Any additional note the patient wrote during check-in now has its own card after Visit goals. The "Also collected" section is gone from Intake; attached files remain in Visit media.
The preferred pharmacy saved for the visit at check-in now appears in its own card after health history. If none was chosen, the card makes that clear before a prescription is sent.
The Triage tab now shows the emergency contact saved for this visit in a separate card, after the health history cards. The Review of Systems card opens directly into its answers without the category-count line.
The Intake card now appears after Presenting and before Visit goals. It opens directly with the submitted questions and answers, without the All answers/Changes switch, the "This problem" count heading, or question info icons. When a patient amends check-in, the detailed comparison is available in Check-in history. Its expanded view shows every saved choice for questions where patients could select multiple answers, including what they did not select. A circular chevron folds the card into reported findings and opens it again; the separate Expanded and Condensed buttons and question approval line are gone. On phones, each question sits above its full-width answer so the options are easier to read. Medical, surgical, social, medication, and allergy history remain in their own cards instead of repeating in Intake.
The provider Triage tab now has a Visit goals card after Presenting. It marks the space where optional patient goals will appear when patients can add them during check-in.
The Triage tab now opens the patient's Review of Systems in its own card, with each recorded question and answer. A purple circular control folds it into a shorter list of categories. Positive findings stay visible, categories with no reported findings show a green check, and unanswered questions are labeled separately. While a patient is updating their check-in, the card says so instead of showing draft answers as submitted. The five health history cards remain, without the extra heading above them.
After a clinician records the pre-visit risk review, its card folds into a short row with a checkmark. Tap the chevron to see the risk details, recorded decision, and earlier message, or to change the clinical decision.
The Triage tab on a message visit now has a compact overview card just below the automated risk warning. A provider can create and save a short AI summary of the submitted answers, with a quick opening sentence and bold labels for key details. The opening sentence now matches the fact rows in size, emphasizes only a few key phrases, and shows how many days ago a dated symptom began. Earlier summaries can be refreshed for a little more detail. If the patient changes their answers, the old summary is set aside. The full answers remain below for review. This feature is enabled on staging for review.
Lab order forms now show the practice address in the top-right header and the ordering clinician's NPI below the signature line. Reloading a lab order renders its current form.
The Triage tab now puts the health information you submitted for this visit into separate cards for medical history, surgical history, social history, medications, and allergies. The cards stack on a phone, and an unanswered section is labeled clearly. The full submitted intake remains available below.
For providers, the Visit tab on a UTI Treatment visit separates urinary-related answers from other reported findings, including pain descriptions, and keeps negative screening answers in a compact section you can expand. The complete submitted form remains below. An AI card is being prepared to show evidence for and against UTI, a treatment view, suggested diagnosis codes, and an Agree or Disagree response. It is available for clinician review on staging.
For practices. Opening the intake form for one of your services used to show you the editor, with every question, answer and rule sitting in its own text box. On a form with twenty-one questions that is a very long screen of input fields, and reading it to check it was hard work.
It now opens as a plain, readable page: the questions in the order patients are asked them, the answers they choose from, and each rule written out in words — "asked only when question 2 is answered Blood in your urine". The conditions your form is built to rule out are a table, with a count of which questions screen for each one, so you can see at a glance if anything on that list has nothing asking about it. Editing is still a tap away, behind an Edit button, so reading your form can no longer change it by accident.
For providers. A list of message visits used to show the patient's name and the words "Message Visit" — which the icon beside it already said — so there was no way to tell, without opening each one, which visit was urgent, which one a colleague had already picked up, or how long any of them had been waiting.
Each message visit now carries its screening result, whether it has been started, and its age. A visit the automated screen has not assessed shows no result rather than a reassuring one, because not yet checked and checked and fine are not the same thing.
On a message visit you cannot type until a clinician has started your visit and is reading what you sent. That is deliberate — we do not want anything you write about your health sitting unread by anyone.
Until now, if you were already looking at that screen when your clinician started, nothing on it changed. You had to close the visit and open it again before the message box appeared. Now it opens where you are, as soon as they start.
The alert you get has also been made plainer. It says your provider has started your visit and is reviewing your case now, so you know both that someone has picked it up and that you can write to them. And the notice is now always waiting on your account page as well, even if the alert to your phone could not be delivered.
For practice managers and providers using the Form Library. Four screens — Review mapping, the mapping preview, the answer sheet and Record certification — dimmed the background and then showed nothing. They open properly now, and the two that show a PDF actually display it.
Recording what a certifying form asserts is also clearer. The screen now explains what it is asking for, puts Read the form in the header so you can read the document while you write, and lists the exam questions in plain words with their allowed answers — "Cleared to compete — no condition found that would preclude it? [yes / no]" — instead of internal field names. Only questions with a fixed set of answers can be used as a condition, because a condition is met by an exact match.
A message visit has no appointment time. You send your answers, a clinician reads them, and they decide what you need. Until now, when your clinician finished and closed your visit, whether you heard about it depended on whether they remembered to switch on a notification — and if they did, it was a single email.
Now you are told automatically, on your phone first and by email or text if your phone cannot be reached. Nothing about your visit is in the alert itself: it says only that your visit is complete and to open the app. What your clinician concluded stays behind your sign-in.
If you have turned off visit notifications in your account, we still respect that — your visit is waiting for you on your account page either way.
When a clinician starts your message visit, the alert used to say you could now send secure messages. That was not really the point. What is happening is that someone is reading what you submitted, so that is what it says now: your provider is reviewing your information.
When you send your check-in, you now see a short list of what is being done — your answers being checked, your health history saved, the check-in recorded, the automated urgent-symptom check, and your care team being told. Each line ticks off as it finishes, and the last one keeps going until everything has actually been sent.
If something on the form still needs an answer, you are told on the review screen and taken straight to it, instead of finding out after you have already pressed Send.
When you confirm your check-in is complete, the screen draws a tick for you rather than just swapping in a message. Your phone gives a short tap at the same moment. Then a Done button appears along the bottom, and tapping it takes you straight back to your visit — so you end up looking at the visit you just checked in for, instead of back at your list.
If you have asked your phone to reduce motion, the tick is simply there, with nothing moving.
A message visit has no appointment time — you send your answers, and a clinician reads them and replies. Until now nothing told them your answers had arrived, so it waited until they next looked.
Now, the moment you send a message visit, every clinician assigned to it is alerted on their phone and by email. The alert itself says only that a visit is ready for review — nothing about you, your reason for the visit or anything you wrote. All of that stays behind their sign-in.
The part of your check-in that asks about work, smoking, alcohol, exercise and the rest now puts one question on each card, with the question written out and your choices underneath it.
If you have answered one of them before, that card opens showing your answer on a single line — tap the arrow on the right to open it up and change it. Anything we do not have an answer for yet stays open and ready. So if you have been here before, the whole screen is a short list of what we already know rather than a long scroll back through questions you have already answered.
The last screen of your check-in shows everything you are about to send to your clinician. Until now, the only way to change something on it was to tap Back and walk through every screen in reverse.
Each section on that screen now has its own Edit link. Tap it and you go straight to that part of the check-in — your visit reason, your answers, the symptom review, your health history or your pharmacy — change what you need, and carry on. If your health history is not filled in yet, that section now offers Complete instead, so there is something to tap rather than just a note telling you to go back.
The sections themselves are a little easier to tell apart, and the list of your answers is tidier and shorter to scroll.
When a practice's pre-visit form asks you for a date — when your symptoms started, for instance — it used to hand you over to your phone's own date picker. That meant one tap to open the picker and another to choose the day, and the picker looked nothing like the rest of the form.
The calendar is now already open on the question. Tap the day and that is it. The two arrows beside the month move you back and forward a month at a time. If a question asks for a span of dates, tap the start and then the end — and if you get the start wrong, tap From and pick again rather than starting over.
You are also only shown the days that can actually answer the question. A question about when something started does not offer you a day in the future, and one asking you to pick a day ahead does not offer you one in the past. Today's date is picked out in blue so you can find your place quickly.
The family history step of a practice's pre-visit form listed the relatives already on your record but gave you no way to add one — if the list was empty, there was nothing to do but carry on. There is now an Add a family member button under the list. It opens the same panel you get from your health history, where you say who they are and how they are related, and then record their conditions. What you add appears in the list straight away.
For your security, we sign you out of your account after a period of inactivity. When you opened the app again after that, it was showing you the website's sign-in page instead of its own home screen — a page built for a computer, squeezed onto a phone, with no way back.
The app now returns you to its own home screen, with a short note telling you that you were signed out because the account had been idle and that you can sign in again to pick up where you left off. Signing back in works the usual way, including Face ID and passkeys.
Some of the questions a practice asks before your visit are personal, and it is not always obvious why they are there. Many of them are asked to rule something out — a question about your symptoms elsewhere, or about your health history, is often how a clinician makes sure your problem is what it looks like and not something that needs a different test or a different treatment.
Where the practice has written one, each question now has a small ? in its top right corner. Tap it and you get a plain-English explanation of what the clinician is trying to find out and why it matters, written by the practice and approved by a clinician there. Close it and you are back on the same question with your answer still as you left it.
You never have to open it. If a question makes sense to you, just answer it.
The card at the top of your home screen is now a carousel. The first card is Get Care, and every visit you have booked or waiting sits behind it — swipe sideways to move between them, and the dots underneath show how many there are.
When you book one of a practice's services — a UTI treatment, say, or a letter — your account now opens on that visit with a welcome rather than a list. It thanks you for booking, tells you what you are about to be asked, and gives you one button to start.
From there you answer the practice's own questions one at a time, with a progress bar so you can see how far there is to go, and a place at the end to add anything in your own words. The questions are written and approved by a clinician at the practice, not by us. Your answers go to the care team, and a clinician reads them before deciding.
Nothing else moved: your visit details, your health history, your preferred pharmacy, your visit media and your documents are all still on the same screen, below the welcome.
Your home screen now looks the same whether or not you have a visit booked — the visit card fills the first screen the way the "no visits scheduled" card always did, with its buttons on the bottom edge.
How are you feeling? now appears whether or not you have a visit coming up, not only when your calendar is empty.
A practice can now send you a specific service directly — by email or text — with a note and, if they choose, a discount already applied. Open the link and you get that service's page addressed to you, showing the discounted price before you decide anything. Book from it and the same price carries through; you are never charged for opening a link.
The message tells you which practice is writing and nothing about what the service is for. The service itself is only on the page behind the link, which is yours to open or ignore.
Everything on the Services page is now in the app. Open the app and you will find a Book a service card on your home screen with the services you can book and what each one costs.
Tap a service to read the whole thing — what is included and what is not, how it works, who can use it, what the visit format means and which clinicians perform it — and book it right there. You are already signed in, so there is no account to make and nothing to re-enter.
Tap see all services for the full list with a search box at the top. Search for what you need, or filter by whether it is a message, video, phone or in-person visit and by the state you will be in when you are seen.
NextDayDoctor now has a Services page. It lists every service you can book, with the price shown before you start — search for what you need, filter by whether it is a message, video, phone or in-person visit, sort by price, and choose the state you will be in when you are seen, so you only see what is available to you.
Tap a service and you get a page with everything on it: what is included and what is not, how it works step by step, who can use it, what the visit format actually means, and the clinicians who perform it with the states they are licensed in. Each one names the practice offering it, with that practice's location and contact details, because the practice provides the care and sets the price.
A practice can now create a discount code and choose exactly what it covers: all of its clinicians or only some, all of its websites or only some, all of its services or only the ones it picks. The three choices combine, so "20% off these two services with either of these two clinicians" works. A practice manager sets it up, and where nothing is narrowed the code applies to everything the practice offers, whichever clinician sees the patient.
Signing in has been rebuilt. You can now sign in with a passkey — Face ID, Touch ID, Windows Hello or your device PIN — from the main sign-in page, which previously only offered email and password. "Forgot password?" now sits beside the password field where you would expect it.
If you were signed out, the page now tells you why: whether your session timed out, ended, or your account was closed. The "keep me signed in" box is no longer ticked for you, so you choose it deliberately — leave it off on a shared or public computer.
An old password-reset link used to open a blank page. It now explains that the link has expired and offers to start a new reset.
A practice site's Services page now has a search box at the top. Type what you are looking for — a condition, a service name, or how you want to be seen ("video", "in person", "message") — and the list narrows as you type.
The services themselves have a cleaner look — the price now sits at the foot of each card with the kind of visit at the top — and they are now grouped by the kind of visit: in-person first, then video, then phone, and message visits last, each with a line explaining what that kind of visit involves. A service a practice offers more than one way appears in each group. You can also switch the list to sort by name or by price, low to high or high to low.
When your Android app is in the background, an incoming appointment video call now appears as a notification with Answer and Decline options. Answering opens the visit preview with working camera and microphone access.
Adding a passkey on another device no longer removes an existing passkey from your account. The sign-in message for a removed passkey also displays correctly.
There is now an AI button at the top of the service editor. Tell it what the service is in your own words — what the visit is for, who it suits, what you do, what the patient walks away with, and what it does not cover — and it fills in the name, description, how it is delivered, who it is for, what is included and not included, and the questions and answers.
Nothing is saved until you read it and press Save, and nothing appears on your website until you publish it. It does not set your price, choose which of your websites the service appears on, or choose the clinicians who provide it — those stay with you. Describe the service rather than a patient: what you write shapes wording that will be published.
Adding a service to your practice website now asks only for what you decide. The web address is created from the service name, so you no longer type one, and it stays the same if you later rename the service — any link you have already shared keeps working. One description is enough; the opening sentence is what patients see on the service card.
You can now say who a service is for, adults or children or both, instead of entering a minimum age. You can also offer a service more than one way: message, video, phone and in person, in any combination. Your service page lists every way you offer it, and a patient booking a video, phone or in-person service is offered a time. An in-person service names your practice location and its address on the page, and the visit is recorded against that location, the same as an in-person visit you book yourself.
What a service includes, what it does not, and its questions and answers are now entered a line at a time, with a + to add another and an × to remove one. Each question sits with its own answer.
Booking a service online for a patient under 18 is not available yet. Your service page says so on any service you offer to children, and a service offered only to children invites patients to contact you instead of showing a booking button.
In the compact Visit view, Call Patient opens with the patient's primary saved number. If the chart has more than one active number, choose one from the list. Tap the keypad button to enter a different number with on-screen keys, or tap the number field to use your device keyboard. The call setup no longer asks you to classify the call or switch on transcription. Patient-linked calls play the spoken notice automatically. For a pharmacy or another outside party, ask the person on the line to agree before starting transcription.
If you have not joined a scheduled video visit, NextDayDoctor can send a follow-up reminder shortly after its start time. The reminder links back to the visit. Once you have entered the visit, the later reminders stop. Your provider decides the visit outcome if you cannot attend.
After checking your camera and microphone, choose Join Video. The video opens below your phone's status bar and stays visible above the Visit drawer while you work. In its top controls, Call is on the left and expand is on the right, including in fullscreen view. You can choose Call to ring the patient's app. When the patient answers, they open the same visit and complete their usual checks before joining you. Call disappears when the patient joins the video, your self-view sits in the top-left corner, and Call returns if they disconnect while you remain in the visit.
The video button at the left of the Visit chart toolbar now opens the Camera & Mic Check drawer. You can see your camera, check the microphone, and choose when to join the video visit.
The Visit chart now has a Live Assist button beside Tools, including on smaller screens. Press it to open the same suggestions and status shown in the expanded visit view. The drawer updates while it is open. Live Assist still follows the account and visit eligibility settings, so the drawer explains when it is unavailable.
On a computer, the Calendar now puts the month on the left and the day you have selected on the right, instead of stacking them. Pick a date and you see it named, how many of its slots are booked and how many are still open, whether you were on duty, whether you were on call, and the slots themselves.
Future dates will tell you that on duty and on call are not set, because those are switches you turn on for the day itself rather than a schedule you fill in ahead.
On a phone nothing has moved — the month is still at the top and the day's slots below it.
Today's date also shows up on the calendar again. It had been there all along, drawn in white on a white background.
When you send a document or a message out of a visit — records to another office, a form to a patient — it now goes out with a reply address belonging to that visit. If the person writes back, their reply lands in Email in your sidebar instead of in somebody's personal inbox, already attached to the visit and the patient it concerns, with any attachment they sent kept alongside it. You can read the thread and reply from the same screen.
You no longer have to go looking for an answer: when a reply arrives you get a notification on your phone, and a message on screen if you already have NextDayDoctor open. Neither one repeats what was said — it only tells you something came in, so nothing readable sits on a locked phone. Open Email to read it.
Email is ordinary email, so treat a reply the way you would treat any email: the name on it is whatever the sender typed, and anything you send back travels unencrypted. The warning at the top of each thread says so.
Pressing Add on an empty specialty now opens a search of the public specialist directory, already set to that specialty and centred on your practice's address. Each result can be added to your list in one tap, which fills the slot. You can still add somebody by hand, and imaging centres and other services are added that way because the directory only lists medical specialties.
Each consultant on the list now opens too — tap the arrow for their addresses, phone, fax and directions. There is also a search box at the top for finding somebody by name among the consultants you already have.
The Consultants tab could only show the specialists your practice had already collected. It now shows the specialties and services you mean to have somebody for — Cardiology, Gastroenterology, Dermatology, MRI, Ultrasound, Mobile Imaging and so on — and marks each one as either covered or still open, with a count at the top of each section and a Show gaps only switch.
Each slot fills itself: once you add a specialist, the slot for their specialty is covered. Pressing Add on an open slot opens the usual form with that specialty already filled in. You start with a list of common specialties and services and can add or remove entries as you learn what your patients actually need.
A specialist's specialty now appears on their card, which it did not before — it was recorded when you added them but never shown.
Your task list and your calendar used to live inside the dashboard, behind a row of tabs. They now have their own places in the sidebar, each showing a count — how many tasks are open, and how many visits you have today — so you can see whether there is anything waiting without opening anything.
Results that arrive by fax could already be filed against the order that requested them. Many labs and imaging centres do not fax — the report has to be downloaded from their own website — and there was no way to bring that file in as a result.
Your provider can now attach it directly to the order. Three things follow from that:
You will see a result in your own documents when your provider releases it to you. They decide that when they attach it, having read it. A result they have not released is not in your account, and one they take back stops being there. Releasing a result does not currently send you a message, so it is worth checking your documents after a visit where something was ordered.
Looking for a result or a note used to mean working out which visit it belonged to and opening that visit first. The Chart tab now opens on a plain list of the patient's documents, newest first — the date, what it is, and a tap to open it. The old grouping is still a tap away under Grouped by visit, and the search box, the type filters and the per-visit filter all work on either list.
The document filters now have separate Labs and Imaging options. Each shows the requests and their attached results, whether you browse all documents or group them by visit.
Three things that were missing from that list are now in it:
A document from the visit you are working in also keeps its usual Share, Print, Download and Edit options, which the read-only chart view had been hiding.
Each row now shows a small icon for the kind of record it is — and for photos and files you uploaded, the icon tells you whether it is a photo, a PDF or a video before you open it. The document's name is on the first line with the date underneath, which reads better on a phone than the date sitting off to one side.
Each row also tells you whether your patient can open that document in their own account, with an eye icon on the right — struck through when no screen in their account shows it. It is about what they see today, not about what they are entitled to: anything in the chart still reaches them on request.
Two things worth knowing, because they are not what most people assume: an imaging request is visible to the patient, and your signed note is not — a note reaches them through a records request.
The tab also loads about twelve times faster than it did.
When you dictate a visit, the scribe already drafts the note. It now also completes the order forms from the same dictation: the labs you called for, the imaging you asked for, the visit diagnosis codes, and a referral where you named the specialist. Each one arrives in the visit unsigned, filled in and waiting for you — the way a well-trained assistant would hand you finished paperwork at the end of a visit.
Nothing is signed for you, and nothing is sent anywhere. Your signature stays the only thing that issues an order, and the encounter still warns you about anything unsigned before you close it.
A few deliberate limits, so it behaves predictably:
Anything the scribe heard but could not match to a test, study or specialist is kept and shown to you rather than quietly dropped.
For a video visit that was transcribed, the offer to draft the note from the conversation has moved out of the Create Note screen and into the note itself. Choose the note type and tap + Create Note as usual; the note opens with a card at the top saying the visit was transcribed, with Draft note from visit audio beside it. If the speakers came out the wrong way round, Swap Doctor / Patient is on the same card, and you can draft again afterwards.
A drafted note is always yours to review and edit, and nothing is ever signed for you. Once a draft has been written from the audio, the card says so rather than asking again.
When something happens after a visit has closed — a patient message asking for imaging, a result that arrives late, a call the next day — you can now document it as its own note instead of reopening the visit or editing the note you already signed. Open the visit's Clinical Notes, tap New Note, and choose Addendum under Built-in Templates. It opens with the usual patient and visit header and an empty Addendum section; write the entry and sign it.
The note you already signed is not touched. The addendum stands in the visit as its own dated, signed entry, so anyone reading the chart later sees both the original note and what was added afterwards. As with every note, it cannot be signed while it still holds a *** placeholder, and an addendum is not edited once signed — if more needs saying, write another one.
The Visit Assistant that helps you describe your symptoms during check-in now states plainly that it is automated, that it is gathering information for your provider, and that it does not give medical advice or a diagnosis. The note some patients see after finishing check-in, suggesting prompt or emergency care, now also says that the assessment behind it is automated and that your provider reviews your check-in before your visit. Nothing about how check-in works has changed — only what we tell you about it.
On the Surgical History step of your health history, typing the name of a procedure now shows a row below the field reading Add "…". Tap it to add the procedure to your record. Before, there was no visible way to add an entry, so the step was easy to pass over.
Some emails and app notifications — reminders about a request you made, and notices that a provider needs to act on something — were going out with a link that did not open anything. Those links now take you to the right page. If a recent notice from us had a link that would not open, you can act on it from your account directly, and new notices will link correctly.
If your provider applies a discount to your visit, your receipt now lists it as its own line beneath the visit price. The amount charged to your card was always the discounted amount, but the receipt showed the full price with the discount missing, so the lines did not add up to the total. They now do.
If you report an urgent symptom during your pre-visit check-in — chest pain, trouble breathing and the others on that list — your check-in is now marked urgent straight away by a fixed rule, rather than waiting on an automated review that could be slow or fail.
The emergency advisory now appears the moment you submit your check-in, rather than a few seconds later once a background check has finished. If you close your check-in before answering it, you will see it again the next time you open that visit's check-in, for as long as the visit is still ahead of you.
Whichever of the two answers you give — that you will seek emergency care, or that you understand and want to continue to your telehealth visit — your answer and the time you gave it are now shown to your provider along with your check-in, so the clinician seeing you knows what you decided. If you answer again after changing your check-in, your provider sees both answers in the order you gave them.
Please do not delay calling 911 or going to an emergency room if you believe you need to; a telehealth visit is not a substitute for emergency care.
When a provider dictates a note, the AI draft now takes account of how the visit actually happened. On a video visit it will not write up anything that needs a stethoscope or hands-on examination; on a phone visit it also leaves out anything that would have to be seen; and on a message-based visit it adds no examination findings at all. In-person visits are unchanged. As always, the provider reviews and edits every draft, and nothing is ever signed automatically.
The AI draft used to add standard counselling wording to every note — that risks, benefits and alternatives were discussed, that the patient agreed to the plan, and that return precautions were reviewed. It added that wording whether or not the visit involved a spoken conversation at all. Now it depends on the visit. On a message-based visit, where nothing is spoken, the draft no longer claims a spoken discussion took place, and records only guidance actually written to you. Where a video visit was recorded and transcribed, the draft includes a discussion only if the recording shows it. When a provider dictates their own summary of a visit, their usual counselling can still be written up, because a short dictation is a summary of the visit rather than a record of everything said in it. The provider reviews and edits every draft, and nothing is ever signed automatically.
We fixed a problem with referrals to a specialist from your practice's own list. The referral form itself was always correct, but the summary line above it — and the specialist's name, address and phone number on your after-visit summary — could show a different doctor entirely. If you received a referral like this, open it again to see the right specialist, and please use those details rather than any you noted from an earlier summary. Searching your records for a referral by the specialist's name now finds it too.
The Get Care button on your home screen opens two rows of larger, easy-to-tap shortcuts for a letter, labs, imaging, referral, services, or a full visit. Tap Close or outside the options to dismiss them immediately. A welcoming office illustration brightens the card when you have no upcoming visits.
We fixed a problem that stopped some people receiving the text message with their sign-in code. Depending on how your phone number had been saved, the message could fail to send without anything telling you it had. If you had trouble signing in by text before, please try again.
Tap a face to record how you're feeling on your own patient profile. Your chosen face stands out while the others fade, with tap feedback in supported apps. Your selection stays for 24 hours, and you can change it any time. If you're not feeling well, a small booking popover helps you connect with a doctor. Check-ins don't send a message to your care team.
The friendly feeling illustration now has its own card below your next-visit card, with matching purple faces. Quick Actions follow underneath.
Your dashboard now puts your schedule front and center, with compact waiting-room and on-call controls and an easy-to-scan summary of visits, open slots, and member patients. Earnings and practice details sit below your scheduling tools on mobile.
When you have no visits scheduled, your phone home screen now gives you a roomy welcome card with a friendly feeling illustration and an easy-to-find Book a Visit button. Scroll down for Quick Actions.
The Visits badge now stays hidden when you have no visit alerts, keeping your navigation clear.
Your visit details now show the states your provider is actually licensed in, taken straight from their license records. Before, that line reflected the state you told us you were in for the visit. Tap your provider's name to see their full profile, credentials and every state they're licensed to practice in.
When you ask us to correct a visit note, your provider now reviews it and responds. If they agree, the correction is added to your record as a dated addendum and appears in your Documents — your original note stays intact. If they can't make the change, you'll get a written explanation and how to follow up.
If you think something in one of your visit notes is wrong or incomplete, you can now ask your provider to correct it. Open the record from your Documents, choose "Request an amendment", and tell us what's wrong and what it should say. Your provider reviews the request, and we keep you posted — the original note stays unchanged while it's reviewed, and any correction is added as a dated addendum.
You can now ask for a copy of your medical records right from Settings → Medical Records. Choose the visits you want, and your signed visit notes are delivered straight into your Documents to view or download — no waiting, no email back and forth. If a note from a recent visit is still being finished, we'll add it automatically once your provider signs it.
In-person visit details and specialist profiles now show the address with an "Open directions" button instead of a small embedded map. Tapping it opens your own maps app. Nothing loads from a mapping service until you choose to go.
When you type an address — your home address, a pharmacy, a place to meet — the suggestions now come from NextDayDoctor's own servers instead of a third-party mapping service running in your browser. What you type stays between you and us. The suggestions look a little different, but picking your address works the same way.
When you share your device location — to confirm the state you're in for a visit, or at the start of one — your coordinates now go only to NextDayDoctor's own servers, which work out your state and keep nothing more. Your location is no longer sent to any outside mapping service. When you choose "current location", you'll see your state (for example, "Current location — Nevada") instead of a street address.
If you edit a signed visit note and the edit turns out to be wrong, you can now withdraw just that edit. Your earlier signed version becomes the current note again, and the withdrawn edit stays on file. To remove a note written on the wrong patient, you can still mark the whole note entered in error.
The withdrawal now shows on the record. The restored version carries a line above the note saying that a later edit was signed and withdrawn, with both dates, and Version History lists the withdrawn version and marks it withdrawn. It cannot be opened, and the text of every version is untouched. Anyone reading the chart later can see what happened rather than finding a note that looks as though it was never edited.
When you start a video visit, any screens you had open are now closed first, so your video appears right away instead of behind them.
If you asked for a visit and suggested times, your visit card now says "Waiting for a provider" until a provider confirms one of your times. Start Visit appears once the visit is scheduled, opening 10 minutes before it begins.
On a practice's NextDayDoctor website, tap the heart beside the account icon to save the practice. Tap it again to remove it.
On a practice's NextDayDoctor website, the person icon in the top corner now opens a menu. Once you're signed in, it takes you straight to your account, your visits, or your family and profiles, lets you book one of the practice's services, and lets you sign out.
If your practice works under more than one name, the Practice tab now has a Doing Business As section. Open any of your names to keep its registration number and date, its own locations, phone numbers and websites, and its own icon and logo. Practice managers can add a name, upload an icon or logo, and keep each name's details up to date. Your practice's legal name still appears on your agreements, billing and records.
Every fax you send now starts with a cover sheet in your practice's name, with a confidentiality notice and no patient details on it. If your practice works under more than one name, choose which one you're sending as, and the cover sheet and letterhead follow. Besides answering with order details, you can now fax a file you upload (PDF, JPG or PNG) or a letter you type. Open a fax, choose Send a fax from the ⋯ menu, and use View cover sheet to see it before you send.
The provider portal's left menu now gives your day-to-day queues their own place. Under Visits, a new Unsigned Charts tab lists your notes that still need your signature, with a count beside it. A new Communications group holds Messages, Voicemail and Faxes, each with its own count of what still needs your attention. The rest of your settings are in the menu too, grouped into Clinical Tools, Practice and My Account. Collapse any group you don't use often, and the menu remembers your choice. Everything is still available from Account as before.
When a lab or another office faxes you asking for information about an order — for example the diagnosis code for a lab test — you can now answer it by fax from the same screen. Open the fax, make sure it's assigned to the patient's order, and choose Reply by fax. Pick which diagnosis codes to include, add their reference number and a note if you like, check the fax before it goes, and send. You'll see whether it was delivered, and a copy of what you sent stays with the original fax.
New-fax alerts now come only as an app notification (no email), and tapping the notification opens the fax.
Practice managers can now list the services their practice offers, with a clear self-pay price, on the practice's own website. Go to Account, then Service Lines, to add a service: describe what it includes and what it doesn't, choose whether it's a message or video visit, set the price, and pick the clinicians who provide it. Each published service gets its own page showing exactly what the patient pays, including the platform fee and card processing. Patients can book a published service straight from its page: they confirm where they are, choose a clinician (or the first available), and see the full price before they confirm. Their card is checked at booking and charged only when the clinician completes the service.
Every photo, document and video uploaded to NextDayDoctor is now checked for viruses. A file that fails the check is blocked and can't be opened by anyone. Uploads now accept photos, PDFs and videos. Other kinds of files, such as Word documents or spreadsheets, are turned away with a message that says so. To share one of those, save it as a PDF first.
For providers: closing a visit does not sign its note. The button that closes a visit now says Close Visit instead of "Sign Chart". The close screen tells you when the note still needs signing. If a note is still unsigned a day after the visit, you get one reminder a day until it is signed. The reminder links to a list of your unsigned notes, and each one opens its visit.
Rating a visit from the link in your review email now works. Before, the rating could not be submitted from that page.
For providers at practices that do fight physicals: a visit's Tools menu now has a guided, step-by-step fight physical. It moves from history questions, through vitals and the 100-hop test, to the hands-on exam and labs, with large tap-to-answer buttons and a "mark the rest normal" shortcut. When the exam is complete, the sanctioning-body forms your practice uses fill themselves in. You preview each form, sign it, and it is saved to the visit, where the fighter can download it. Practice managers keep their blank forms in the new Form Library.
For providers: you can now call any US number from inside NextDayDoctor, not just the number saved on a patient's chart. That covers a family member, a pharmacy or another office. Choose A different number in the call panel and say who you're calling. The person sees the NextDayDoctor number, not your own, and the call is logged in the patient's call history. The Callback button on a voicemail now calls through NextDayDoctor too.
If a patient or their family member sends a phone number in a message, it shows up as a Call link that opens the dialer ready to go.
If someone calls that number back, they now reach the NextDayDoctor phone menu.
For providers: a signed visit note now matches exactly what was on screen when you pressed Sign, including lists, line breaks and italics, and it shows your images and signature. Once signed, a note can't be changed.
Booking a spot at an in-person clinic is now simpler on any device. The clinic page shows the date, time, location and provider up front, keeps a single Next button at the bottom of every step, and works the same on your phone and your computer. If you create an account or sign in partway through, your clinic booking is kept.
In-person visits now ask you to sign a treatment consent written for in-person care, instead of the telehealth consent. We also fixed a problem that could stop a new account's verification code from being sent, and one that could close the booking window after you saved a new card.
You can now delete your account from inside the app. Go to Account → Account Information → Account Status. You'll see what will be removed and what will be kept, type DELETE, and confirm with your password or passkey. Deletion happens straight away and signs you out.
What is removed: your sign-in, saved payment cards, notifications, pending invitations, and access to family members' profiles. Anyone who could see or manage your profile loses that access too. Any membership you pay for ends immediately with no further charges; the current billing period is not refunded, and anyone else covered by it (and the practice) is told.
What is kept: your medical records stay with your medical practice for at least 10 years, longer where the law requires, and you can still ask for copies. Payment records and security logs are kept as the law requires.
If you can't sign in, email privacy@nextdaydoctor.com from the address on your account. We'll verify it's really you and complete the request within 45 days.
Fighters and gyms can now reach The Fight Doctor at thefightdoctor.nextdaydoctor.com. Fighters can request a pre-fight medical exam, see the price up front, and suggest a few times that work at their gym. Gym owners and coaches can ask for an on-site exam night for their whole roster. Every request goes straight to the practice's secure workspace on NextDayDoctor, and nothing is charged when you send it. The practice will contact you to confirm a time and place.
Choosing a password is now easier and safer. We no longer ask you to squeeze in an uppercase letter, a number and a symbol. Instead, passwords need to be a little longer — at least 12 characters — and you can use anything you like in them, including spaces. A few plain words you'll remember, like blue harbour lantern, is a genuinely strong choice and now perfectly acceptable.
We also check new passwords against a large list of passwords that have appeared in known data breaches, and we won't accept one that's on it, or one built out of your own name or email address. If a password is refused, we'll tell you why so you can pick another. This check happens when you create an account, reset a forgotten password, or change your password — your existing password keeps working, and you only need to meet the new rules the next time you set one.
Members of practice staff have the same rules with a slightly longer minimum, since their accounts can reach patient information.
Practices can now have a page on NextDayDoctor that looks and feels like their own practice website. From one place, prospective patients can learn about the practice, book a consultation, send a private inquiry, or sign in to their patient account. Messages go straight into that practice's secure Leads inbox rather than through an embedded form or a separate marketing database.
When your care team schedules a visit for you, the confirmation screen now shows everything as a simple checklist. A summary at the top tells you who you're seeing, when, and what kind of visit it is. Below it, each item gets a green tick once it's done — where you'll be during the visit, your insurance status, what the visit costs, your payment method, and any documents to read. Tap anything still pending and it opens its own screen to handle just that one thing.
The price is now shown up front: the total appears on the list, tapping it breaks down exactly what you're paying for, and the confirmation at the bottom names the amount, so you always know the cost before you accept. If your membership covers the visit, it says so. When everything is ticked off, one checkbox and a Confirm Visit button finish it. If the visit doesn't work for you, Cancel this visit is in the menu at the top right.
Voicemails you haven't opened yet now show a purple dot and bold caller name, just like a phone's voicemail inbox. Opening a message clears its dot, and the app icon's badge counts only the messages you haven't heard — so the number on your home screen means "new voicemails waiting," and listening, deleting, or blocking brings it down right away. Each staff member's count is their own: a colleague opening a message doesn't clear it from your list.
When a provider creates a visit for a patient who has not yet received our Notice of Privacy Practices — for example, a visit arranged in person — the provider now records how the notice was provided before closing the visit: either it was given in person, or it is sent to the patient's account to review. Patients are never blocked from care by this step, and the notice is always available on our website and in the app.
Administrators and practice staff can now swipe a voicemail to delete it or block its caller. Separate Messages, Blocked, and Deleted tabs make it easy to review each list, unblock a number, or restore a deleted message. Changes appear immediately, including the active voicemail badge, without reloading the page.
Providers can continue opening authorized records from visits that happened before a newly introduced patient notice took effect. Required notices still have to be delivered before the patient's next applicable visit starts, but they do not retroactively hide earlier charts.
When a provider opens a visit that still needs a patient notice or another prerequisite, the visit panel now explains what must be completed and provides a clear way back to the visit list. Previously, the panel could remain on its loading placeholders even though the server had already returned the reason.
If you have not set one up yet, we will now offer you a passkey when you sign in. A passkey lets you use Face ID, Touch ID or your device PIN instead of typing a password — it stays on your device, and it cannot be phished or reused anywhere else.
You can say Not now and we will ask again in about a month, or Don't ask me again and we will stop asking altogether. Because a passkey lives on one device, "Not now" applies only to the device you are using, so you will still be offered one on your phone if you have only set one up on your laptop. "Don't ask me again" applies to your whole account.
You can always add or remove a passkey later from Settings, under Security.
Nevada law says your health care records must be kept for at least five years, that they cannot be destroyed while you are under 23, and that we must give you a written notice explaining this. If your visit takes place while you are in Nevada, you will now see that notice during booking, before your first visit. It is listed as Records Retention Notice, and opens as Notice to Patients Regarding the Destruction of Health Care Records.
There is nothing to agree to. You are not being asked to approve anything about your records; you are only confirming that you received the notice, and the button says Confirm Receipt for that reason. You will only see it once. If you were already a patient before this notice existed, you will be shown it before your next visit.
You can read the notice at any time from Records Retention Notice in the Legal & Trust links at the bottom of any page. If you would rather receive it on paper or by post, contact us and we will send it and record that we did.
The public Notice of Privacy Practices and the notice shown during booking now come from the same official source. If an older acknowledgment did not record which version you received, NextDayDoctor will show you the current notice again instead of assuming the unidentified acknowledgment is still current.
The small pop-up messages that appear at the top of the screen were showing in red no matter what they said — so "Contact info saved", "Pharmacy saved" and "Transcription complete" all looked like something had gone wrong. They now match their meaning: green when something saved or finished, amber when we need you to check or complete something first, and red only when something actually failed.
The provider portal's desktop navigation now matches the rest of NextDayDoctor: a modern dark sidebar with clear section groupings, unread-count badges, and your profile card at the bottom. The sidebar now displays your practice's own name and icon at the top, and the old top bar and page footer are gone, giving your work area the full screen. Select your profile card to open Account Settings, switch to your patient view or another practice you belong to, access the admin console if you have admin rights, or sign out. Everything works the same — it just looks consistent with the patient and admin experiences now.
When an administrator opens a security-alert notification, signing in with a passkey now returns directly to that specific alert instead of the general account or staff page.
Nearby specialist results now include a View profile button. Open it to review the practice, clinician, specialty, phone, address, distance, and map without losing your search or selecting the specialist. When the details look right, select the specialist from the profile or return to the results. The practice profile now keeps its header and Select specialist button in place while the information and map scroll smoothly between them, including on mobile devices. Practice maps now use a lightweight embedded road map centered on the displayed public practice address, avoiding blank map tiles on mobile devices. Maps now sit inside a bordered NextDayDoctor location card, and saved favorites include the same View profile option before you reuse them. The profile header now includes a star button to add that provider to your practice Favorites or remove a provider you no longer want saved. The Favorites tab updates immediately, and profiles show the fax number when your practice has one saved. Need a particular provider? Use Search for a specific name to reveal a focused name field and filter nearby results by the specialist or practice name. You can switch back to all nearby specialists with one tap. Favorite providers with more than one practice address now appear once in the Favorites tab. Open the provider profile to review every distinct location, phone number, map, and directions link together.
Opening Specialty Referral from a visit no longer pauses while the system searches unrelated address records. The location choices remain limited to that patient and now load almost immediately. Specialist results also scroll normally on phones and larger screens.
Providers can now search for a specialist and review saved Favorites in one clean referral window. On phones, the equal-width Location and Specialty inputs stay compact and directly together. Saved locations and matching specialty suggestions appear in the same scrollable area below them. Choose both values and nearby specialists appear in distance order. Review contact details at a glance and continue straight into the referral.
The Notice of Privacy Practices now clearly identifies Tristan Cooper MD PLLC, DBA NextDayDoctor Medical Group, as the medical practice that issues the notice.
To protect patient privacy, the provider portal now signs you out after 30 minutes without activity. Before you are signed out you will see an "Are you still there?" prompt with a two-minute countdown and a Stay signed in button, so you will not lose your place unexpectedly. Being on a phone or video visit counts as activity — a long consultation will never sign you out, even if you are not touching the keyboard. Signing in remains valid for up to 12 hours in total.
Providers can now choose to build a personal chart template manually or describe the format they need by typing or dictating. AI creates an editable first draft that must be reviewed and saved before it becomes available. Quick Phrases now have the same polished library layout as chart templates, working Edit buttons, and an optional AI helper for drafting reusable wording by text or voice.
Administrators can now open Content → Chart Templates to search, create, update, and remove the built-in note templates available to every provider. When creating one, choose to build manually or describe the desired note by typing or dictating. AI assembles a first draft from the chart builder's existing sections, fields, and reusable blocks, then opens it in the regular editor for review and changes before it can be saved. Existing templates also have an AI button for typed or dictated change requests; the proposed revision returns to the regular editor and is not saved automatically. The header actions menu offers a confirmation-protected delete option, and generated drafts remain fully scrollable. Providers can still customize a built-in template as their own copy without changing the global original.
The chart-template picker now keeps its search field, options menu, and note-type rows aligned to the same width, and searching filters templates immediately. The picker itself is now grouped into My Templates and Built-in Templates, each with a count, so your own saved copy of a note type is no longer mixed in with the built-in one it came from. Open Custom Charts to search the complete catalog, separated the same way. Creating or editing a template now opens a cleaner workspace with labeled details, accessible building tools, and a focused document canvas. You can edit your own templates directly or customize a built-in template as a personal copy without changing it for anyone else. Saved changes appear in the picker immediately.
Providers can now offer a membership straight from a patient's chart, not only from inside a visit. The Tools menu offers a membership to any patient who doesn't have one, using the same builder and the same published plans. If the patient is already a member, the same menu shows their plan instead — what's included, where they stand on their monthly allowances, and what the membership bills each cycle. Plan changes and cancellation stay with the account holder, from their own account.
The Practice screen now uses the same clean grouped cards as My Profile. Practice details, operating settings, managers, payouts, and contracts are easier to scan, with current values shown directly on each row and the same tap-to-edit behavior throughout. Administrators can also open Website Embed for ready-to-copy code that links another website to the practice booking flow or displays the practice pricing widget directly on that site.
When your provider asked you to leave a review, the message showed a line of raw text reading "Could not fetch preview" followed by a long link. It now shows a proper card naming your provider, which opens the rating form when you tap it. Reviews you have already submitted show a confirmation instead.
The Staff Photo panel in provider settings was showing empty boxes instead of the photos already on file. The photos were never lost — the page was simply pointing at the wrong address for them. They display correctly now, and newly uploaded staff photos and practice logos are stored where they can be shown straight away.
Providers receive an email when a state licence or malpractice policy is approaching its expiry date. A fault in the job that builds those reminders meant it stopped before sending anything, so no reminder had gone out. The job is fixed and reminders resume on their normal weekly schedule. Check your licence and insurance dates in your profile if you are unsure whether any have lapsed in the meantime.
The complete patient chart now uses the same compact cards, type sizes, spacing, buttons, statuses, and empty states throughout Info, Visits, Chart, Results, and More. Editing contact details, insurance, history, medications, allergies, pharmacy, notes, and other chart information opens a new window above the patient chart, then returns you to the updated section when you are done. Documents and media follow the same stacked behavior, so the patient chart stays in place underneath.
Providers can now open a patient's complete chart in the same smooth side window used for individual visits. A distinct teal header makes it clear that this is the patient's full longitudinal record, while five focused tabs keep information organized: Info, Visits, Chart, Results, and More. Opening a specific encounter from Visits places that visit above the patient chart, so it is easy to review the encounter and return to the larger record.
Opening a PDF now shows one page at a time, centred and sized to fill the viewing area, so short, cropped, or unusually wide scans no longer bunch up against the next page. Zoom in with the + and − buttons or by pinching, then scroll to move around the enlarged page.
Add a payment method from the booking screen and the new card now appears on that same payment step automatically selected. You can continue booking without closing the window, reopening the card list, or selecting the new card a second time.
Returning from Apple Pay while adding a payment method no longer refreshes the account screen before Stripe can finish saving the card. The completed card now returns to your NextDayDoctor payment-method list as intended.
In the iPhone app, tapping + or Add Payment Method now opens Stripe immediately. Enter or scan a card, use an available wallet, and provide the billing details together in Stripe's secure screen—there is no longer a separate address screen or Continue with Stripe button first.
The new secure Stripe payment screen now confirms that the installed app supports it before opening. Older app versions continue to show the familiar card form, and connection or app-update problems now produce a clear retry message instead of leaving the booking screen spinning.
When you add a payment method in the NextDayDoctor iPhone or Android app, Stripe now opens a secure native payment screen. You can enter the card normally, scan it with your camera, or choose Apple Pay or Google Pay when the wallet is available on your device. The card is saved to the same NextDayDoctor billing profile you already use, and no payment is collected until the visit's existing charge step.
When scanning a document, tapping Done or the page-count thumbnail now opens the page reviewer as intended, so you can rotate, crop, delete, and swipe through every page before uploading. Once the upload finishes, the scanner closes on its own and hands you straight back to your documents list with the new file already showing.
Opening a PDF from a visit's documents now displays the pages instead of an empty screen, and multi-page documents can be scrolled through.
Documents, images, and videos now all open in the same viewer with the same controls, whether you tap them in a visit's document list or in a photo gallery. Opening one no longer closes the visit window behind it.
The Messages list now keeps every patient row stable while scrolling, wraps previews without splitting words unnecessarily, and uses the same clear chevron as the rest of Settings. Sticky search and tab controls also remain underneath the application header instead of covering it.
Some long-standing patient accounts could see a valid provider conversation but received an “Invalid credentials” message when opening it. Those conversations now open normally, while access to another family member’s messages still follows the permissions granted for that profile.
The Visits and Clients screens now keep their search boxes and tabs visible while you scroll, and Messages keeps its search box visible above the conversation list. On Visits, each appointment section name also stays at the top until the next section arrives.
Months of improvements arrived together in one release: a redesigned booking experience with clearer steps and better provider matching, the ability to establish ongoing care with a provider and join their membership plans, family member profiles, an improved messaging experience, and dozens of smaller fixes throughout the site. You can also now save your payment method securely while booking a visit — payment itself is still only collected after your visit is complete.
Appointment section totals now appear directly beside each section name in parentheses. The colored backgrounds remain, while the separate number badges and left-edge accents have been removed for a calmer, simpler list.
Accepting a membership invitation now sends you an emailed receipt showing exactly what was charged today, what you'll be charged going forward, when your next payment is due, and how to cancel. Before, you only got a general "check your account" notice.
After you accept or decline an invitation, it now disappears from your home screen immediately instead of lingering as "Action needed" until you navigated away and back.
Choosing between Unlimited, Fixed and PRN on a membership invitation used to mean guessing what those names meant. Tap any plan and a short description now appears right under them, in plain English, explaining how that plan works before you look at the price.
The membership invitation screen now shows a Payment method section under your estimated cost. Pick any card already on your account, or add a new one without leaving the screen — it comes straight back, already selected. Before, the card was chosen for you and never shown, and if you had no card saved there was no way to add one from that screen.
Tapping No Thanks on a membership invitation now opens a confirmation before anything is removed. It clearly explains that declining removes the invitation from your list, while you can still book visits with that provider without joining.
When you review a membership invitation, the family members you can add are the ones that provider has already seen and cleared to join their practice. Anyone else on your account stays off the list until their own visit — a provider decides who joins their practice, so nobody starts a membership, or a monthly bill, before that. If nobody else on your account is cleared yet, the plan card now tells you so plainly.
The Availability section of a provider's profile now sits in the same card style as the rest of the page. When a provider has plenty of room, it simply says they're accepting new patients. When only a handful of spots are left, it tells you exactly how many remain, so you know when to act.
A provider's profile used to show two buttons that looked equally important — Establish Care in the middle of the page and Select at the bottom. There is now a single button at the bottom of the profile that does the right thing for where you are. Reading a provider's profile, it reads See Care Options, and your two ways to see that provider — Book a Visit or Establish Care — slide up over the profile. Either choice now opens the familiar booking window with that provider already selected: Book a Visit starts a one-time visit, while Establish Care starts the first visit in the ongoing-care process. Choosing a provider partway through booking, the same button stays your Select and carries that provider, their photo and their price straight back into your booking.
Provider profiles now clearly show whether care is available by phone, video, chat, or in the office. Office availability reflects both the provider's in-person setting and their practice's current office locations.
The What’s included card now presents each benefit as one clean line with a clearer green check. Rows have more breathing room without dividers, and selecting one gently highlights it while opening the plain-English explanation.
Opening a specific membership invitation from Practices You Can Join now starts with every plan the provider quoted. Pick one to see its custom price for the first and additional adults and children, its family maximum, what care is included, and what requests cost extra. Then select the family members joining that plan and review one complete estimated-cost card for exactly those people.
When an invitation includes custom prices, a highlighted Custom Membership Offer message above the plan choices now makes the custom offer clear and names the provider who offered it. The pricing details call these your custom rates rather than assuming they are an introductory promotion, so the wording fits permanent discounts, financial assistance, seasonal offers, and other custom arrangements.
The selected plan now labels the card as monthly pricing once, rather than repeating “/mo” beside every amount. Each discounted line shows the original frozen price crossed out next to the custom price, so the value of the invitation is visible in one place.
What costs extra now works the same way. If your provider discounted a per-request price—an extra visit, prescription request, lab order, imaging request, or doctor’s note—the standard price appears crossed out beside the price you pay, so you can see both the saving and what the price returns to if the discount is temporary.
Everyone covered is now listed in a consistent order — the first adult, then any additional adults, then the first child, then any additional children — and each person's row shows the plan's standard monthly price crossed out beside the invitation price, the same way the plan's own rate card does.
Estimated cost is now a single running total. It lists each person covered at their monthly rate, then applies anything that changes the amount — a visit credit, the platform fee, card processing — and ends at what your card is charged today. The old "monthly membership subtotal" and "first month" lines were two names for the same figure sitting in two separate blocks, which made one charge look like two.
If the custom prices are introductory, Estimated cost explains the change once: exactly how many billing cycles the custom total lasts, the date and amount of the later recurring card total, the one-week reminder, and the option to cancel. The separate introductory-pricing timeline was removed because it repeated those same figures. The provider’s suggested plan still opens first, but you can choose another.
The payment authorization wording now has its own plain card at the end of the review. A short I agree checkbox—matching the familiar booking confirmation control—stays with Join and No Thanks at the bottom, while the long terms remain in the scrollable review instead of blocking it.
If your provider wrote you a note with the invitation, it now sits behind a message button in the top right of the review instead of as a card in the middle of the plan details. A red dot marks it until you have read it, and the button only appears when there is actually a message.
The review header no longer makes the suggested plan look fixed, and the plan tiles no longer repeat a “Choose a plan” heading. Membership details also no longer claim every practice is telehealth-only, since providers may make in-person care available; emergency care is still excluded.
You can now open a live practice invitation directly from the main dashboard. On phones, invitations have their own section immediately above Care Team, whether Care Team contains providers or its empty message, and clearly identify which person on a family account was invited. The unread membership notification is actionable too: tap it to open the same establish-care offer review directly.
Pending invitations are now easier to notice, with a highlighted dashboard row and Pending badge. They also appear as an Action needed item in Tasks and count toward the dashboard task total. Opening Notifications can mark the alert as read normally, while the To-Do remains until the invitation is accepted, declined, withdrawn, superseded, or expires.
When a provider elects to credit a completed, paid visit from the prior 30 days toward membership, the invitation review now calls that credit out clearly before Estimated cost. It explains that the amount reduces the first payment only, does not change later monthly pricing, and is not used if the invitation is declined. Eligibility and payment are checked again when the patient accepts.
The Estimated cost breakdown now uses a single clean divider before its membership subtotal and due-today total instead of doubled lines.
The Promo Codes screen is now Codes & Rates, and holds two things: the promo codes a provider has created, and the named rate schedules they use when inviting a patient to a membership. Both can now be added and edited from one place, and both are laid out to be read on a phone rather than as a wide table.
Promo codes can be edited after they are created — the description, how many times the code may still be used, how many times one patient may use it, and when it expires. The code itself and the discount it gives cannot be changed, because anyone already holding that code was quoted those terms; to change the discount, a provider stops the code and creates a new one.
Rate schedules can now be built and revised on their own, instead of only while composing an invitation. A schedule is a saved set of the provider’s own prices — what the first adult pays, each additional adult and child, the family maximum, and the per-request fees — that can be applied to any future invitation without retyping. What a plan includes is never part of a schedule and never changes.
Providers now land on a clearer workspace showing whether the Waiting Room is open, whether appointment-request notifications are enabled, today’s visits, upcoming appointments, open booking time, clinics, active subscribed patients, and provider earnings. On Duty and On Call remain separate controls and are highlighted in green while active. Earnings can be switched between this month and all time, with a separate three-month-history estimate for the current month. The Tasks screen now keeps finished work in a compact completed section, and the Calendar keeps the familiar compact month view above appointments for the selected date. The dashboard also makes fuller use of phone screens while leaving the surrounding staff navigation unchanged.
A provider inviting someone to join their practice can now set their own prices for that patient on every plan they offer, rather than applying one discount across all of them. A single discount worked out very differently depending on which plan the patient chose, so this gives the provider direct control: they set what the first adult pays, what each additional adult and child pays, the family maximum, and the per-request fees, on each plan. The patient still chooses whichever plan suits them.
What each plan includes never changes — the number of visits, prescriptions, lab orders and everything else stays exactly as published. Only the prices move, and only downward: a provider can bring a patient in below their list price, never above it.
A provider can set special prices to run for a fixed number of months, after which the membership moves to the practice’s standard prices. Before you agree to anything, you are shown the custom amount, how many months it runs, what you pay afterwards, and the exact date it changes — and the later price is locked in at that moment, so it cannot go up between now and then. You are also sent a reminder before the change takes effect, and you can cancel at any time with no cancellation fee.
A provider who declines a request to establish care can now send that patient a membership invitation instead, including one with a discount off the provider’s own rate. This is useful when the request was declined because it would have started a membership at the full listed price. The earlier decision is not changed or hidden, and nothing is charged: the patient receives the invitation, sees exactly what it costs, and chooses whether to accept it.
Providers now see Pricing in Track A, Track B, and Track C order, with a short explanation of what each track means. Track C keeps subscription availability, maximum practice size, and the Unlimited, Fixed, and Pay-as-you-go plan tabs in one screen. The duplicate subscription-pricing row is gone.
The new Patient Ages screen lets providers separately choose whether they see adults, children, or both for Track A/B one-time visits and for Track C ongoing care. These choices also control which membership price fields appear, so a provider can accept pediatric one-time visits without offering pediatric practice memberships.
When a provider declines an establish-care request, the confirmation now correctly says the patient is charged for the visit only. No membership starts, no credit or promotional code is issued, and the visit is not repriced.
The booking screen now presents Membership Terms & Payment Authorization as a clearly marked document that must be reviewed and authorized before continuing. Inside, the first charge, recurring membership price, visit-only outcome, plan details, and payment authorization are separated into an easier reading order. Agree & Authorize becomes available after you reach the bottom, without repeating the same terms a second time. Your account keeps the exact document you authorized in Signed Documents, where you can reopen it or download a copy. The prices and terms have not changed.
The person who pays for a household membership can now compare the provider’s other available plans using the price for everyone already covered. Before confirming, the review shows the complete recurring card total, anything due today, the effective date, and the exact benefits or separately charged services that change. Benefit reductions wait until the next renewal and notify covered accounts and the treating provider in advance. A scheduled change can be reversed from the same Membership screen, while an adult covered by another person’s account can still leave without changing anyone else’s coverage.
Providers can now decide, separately for each membership plan, whether a patient’s completed and paid recent visits reduce the amount due when that patient joins an existing household membership. The provider chooses the look-back window, and the setting starts off. Patients are told when the credit is unavailable, when no visits qualify, and exactly how much credit applies before confirming.
When the Terms of Service change, your next booking now shows the current version alongside the other legal documents and asks you to review and agree before continuing. Once you have accepted that exact version, later bookings do not ask again unless the Terms change. This account-level agreement is recorded separately from any authorization to charge a saved payment method.
Adding someone to a household membership is now quoted from the plan terms already attached to that membership, even if the provider has since changed the plans offered to new patients. The amount shown during review and the amount used when the person joins therefore come from the same frozen household terms. A legacy membership without verifiable saved terms is never silently repriced from today's catalog as part of a household join.
When you book a visit to establish care with a provider who offers a membership, that provider decides afterwards whether to take you on as a patient. If they do not, you are charged for the visit you had and nothing else — no membership starts and there are no further charges. The Membership Terms & Billing Authorization panel on the booking screen shows you the exact figure for both outcomes before you agree to anything, and nothing is charged until your visit is complete.
Your Subscriptions screen now uses the full width of its panel and shows each provider's membership as one shared plan. Tap the plan row to review its benefits. The people covered are listed together, while the monthly charge is broken down separately as First adult, Additional adult, or child pricing, followed by the platform service fee, Stripe processing fee, and the complete monthly total. Use the three-dot menu to open Manage Membership, where you can remove one person without affecting everyone else or cancel the entire membership. Cancellation and member removal now require an explicit confirmation check before anything changes. If someone is removed, the remaining household automatically moves into the correct first-and-additional pricing positions without increasing the household subtotal.
When you book a visit to establish care with a provider who offers a membership, the review screen now shows the amount due and a short summary, with a Membership Terms & Billing Authorization panel you open with one tap. That panel lays out exactly what you pay if the provider accepts you, exactly what you pay if they do not, what your membership costs every 30 days, what it includes, what is charged separately, and how to cancel — followed by the authorization itself and an I Agree button. Previously all of this sat as small print on the booking screen, where it could run past the bottom of the page. Nothing about the price, the terms, or when you are charged has changed.
Creating a family profile while booking now returns you to the same booking step with the new person selected. The booking drawer no longer falls back to an older version of the first patient screen.
The desktop and iPhone home screens now give each provider their own clean card, followed immediately by the household members listed there. Status and plan-rate pills are gone; View profile and View plan are available from the provider’s vertical three-dot menu. Each visible family member has closely grouped chat, practice-phone, and Book controls, with the member identity centered neatly in the row. Other people on your account appear underneath with the monthly cost to add them, and tapping that price opens the same detailed review available from Care Team. A payment issue is shown as a short warning beneath the provider, since access may be limited until billing is resolved. An adult who has removed your profile access remains anonymous while their rate stays visible in the plan details as part of your bill.
When you add a household member partway through a billing cycle, the receipt now clearly identifies the prorated charge and explains that it is a partial-period payment for adding that person. Regular membership and visit receipts are unchanged.
The Billing page now includes every completed payment shown in Billing History, with matching charge dates and card details. Membership charges are clearly labeled instead of disappearing because they are not tied to an appointment. Refunded payments are identified in both lists, are removed from the current-year spending total, and show the refund and net amount on their receipt. Receipts also open correctly for memberships, message visits, and other payments that do not have a scheduled time or an assigned provider yet, without leaving a blank window behind when something cannot be loaded.
Reopening a visit now shows a clear loading backdrop while the chart updates, returns to Dispo with End Encounter ready, and remembers the outcome, follow-up answers, patient-notification choice, and any applied discount from the prior close. The final close confirmation still must be checked again before the corrected visit can be completed.
The completed Dispo tab now brings the clinical impression, patient education, prescriptions, lab and imaging orders, excuse notes, referrals, and follow-up into one organized Visit details card. Every section stays visible and comfortably supports several medications, orders, documents, or referrals from the same visit. Tapping a document row opens its existing request or PDF, while the three-dot menu keeps Reopen Visit available when a correction is needed.
After a visit, a provider can clear you to join their practice as a member. Until now there was no way to know that had happened. Open a patient profile and you will find a Practices You Can Join section listing every provider who has cleared that person, along with when. Tap Subscribe and you go straight to choosing a membership level — no second visit required. Providers who have sent you a specific membership offer appear here too, with Review Offer, so the price you were quoted is the price you see. Nothing is charged until you choose a plan and confirm.
The production and test iPhone apps now wait until their web content is ready before running return-from-background checks. This prevents a fresh app launch from racing a newly downloaded application update.
When a provider chooses End Encounter, the final outcome, notification, discount, and confirmation steps now open in their own panel. The provider records whether they were able to connect and complete the visit, what prevented completion when they could not, whether the patient’s reason for the visit was addressed, and whether they would see the patient again. Those working answers save as they are selected, so closing and reopening the panel restores both the choices and the correct follow-up rows; the final confirmation itself must still be checked each time. They can also clear an eligible patient to join their practice later if the patient chooses; that answer does not automatically send the patient an invitation. Patients who already belong to the provider’s practice skip the relationship and practice-eligibility questions because that relationship already exists. For eligible paid direct visits—or a membership’s paid additional visit after the included allowance is used—a separate discount panel lets the provider enter a fixed amount or percentage and review separate staff-payout and patient-cost summaries before applying it. Its amount field keeps the currency or percentage symbol on the left and the decrease/increase controls together on the right, and repeated taps cannot open duplicate discount windows. The patient estimate now lays out the calculation in order: original visit price, discount, adjusted visit price, patient platform fee, card processing, and updated total. Included or unlimited membership visits are never discounted. Fixed and percentage discounts reduce the original visit price, while the original billing and provider-platform fees stay unchanged; the discount stops at a $0 staff payout and can never make it negative. Completing the form now leaves the Complete button unchanged and places progress on a backdrop over the panel while the record saves and the visit refreshes; the panel closes only when the updated visit is ready underneath it. If a closed chart is reopened for a correction, it returns directly to its in-progress state instead of asking the provider to start the same visit a second time. Cancelling returns directly to the visit with the chart still in place instead of replacing the visit contents.
When you book a message visit for something specific, your check-in already knows what it is about — no need to say it twice. For a work or school note, it now asks the things your provider actually needs: which dates the note has to cover, whether those dates have passed, what was going on, and anything the note has to say. Answer the short guided questions, or switch to In my own words and write it however you like. Your answers are kept either way, and your provider sees them laid out clearly before they write the note.
Not everything needs an appointment. When you book, we now ask what you need first: a full visit, or something specific — a prescription, a lab order, imaging, a referral, or a work or school note. Ask for one of those and there is nothing left to schedule. No visit format to choose, no calendar to pick from; your provider handles it in writing and replies. You can ask for several things at once, and if you have a membership with that provider, each one shows how many you have left this month. Choose a full visit and you continue on to pick video, phone, in person, or messaging exactly as before — and a full visit is still the right choice when you simply have a question.
When your household already has a membership with a provider, adding another family member now joins them to the plan you are already on rather than offering a different one. A membership covers the whole household on a single plan, at your family pricing, on one bill — so the plan is chosen once for everyone instead of separately per person. If you already have a membership with that provider, the booking screen simply shows the plan your household is on.
When someone invites you to take control of an adult patient profile, the request now remains on your Dashboard and Family pages even if you close the window, navigate elsewhere, sign out, or return after the original email link expires. You can reject a mistaken invitation before any patient details are shown.
Entering the profile's date of birth is only the first matching step. If the profile already contains contact information, visits, messages, documents, care relationships, or other protected records, those details stay hidden until NextDayDoctor completes a stronger identity check. Once verified, you review the profile and separately decide whether the person who created it should remain connected. Existing patient records are held for careful reconciliation instead of being automatically combined.
Selecting a patient while booking now places their email, phone, and address directly beneath the selected patient card on wider screens too, without a large blank space left by another page of family profiles.
If you created a profile for an adult family member before they had their own NextDayDoctor login, the Today list on your home page now says so. Each one shows a “Give {name} access to this profile” reminder that opens the same secure invitation you would send from their profile. Once an invitation is on its way, the reminder disappears until it is answered.
Opening a provider conversation with no messages no longer leaves you looking at a blank screen. A short prompt now explains how to send the first message, where your provider will reply, and when messaging becomes available. It disappears as soon as the conversation starts and includes a reminder that messages are not monitored for emergencies.
If someone added an adult family member before that person had their own NextDayDoctor login, they can now send a secure invitation from the family profile. The invited person first creates their own account or signs into an existing one. Only afterwards do we ask for the invited profile's date of birth. Patient details remain hidden until that date matches.
After the identity check, the person reviews the profile and decides whether the person who invited them should remain connected to the complete combined profile. They can also say the profile is not theirs. Profiles that can be safely combined are connected together; if any clinical, access, or account information conflicts, every change is rolled back and the profiles are held for careful review instead of being partially combined.
Invitation links now open the appropriate sign-in or account-creation panel directly, including when the recipient first needs to be securely signed out of another account in that browser. The page behind the panel stays securely in place until authentication is closed, including while reviewing the Terms or Privacy Policy. The agreement text now reads as one continuous sentence beside its checkbox, wrapping naturally only when the phone screen requires it.
Tapping the pencil next to Preferred Language on a profile was returning “Access denied” for patients editing their own profile or one of their household members. That is fixed. The editor itself now matches the language screen used when adding a family member: search the full list, tap to select or deselect, see your choices as removable chips, and watch the count update as you go. Changes save as you tap, and the profile now updates straight away instead of waiting until you reopen it.
When you book a Message Visit, we now ask what you are after — a refill of something you already take, a new prescription, a lab order, imaging, a referral, or a work or school note. You can pick more than one; your provider handles them all in the same message visit. Each option opens a short explanation of what it covers, and there is still a plain “Just a question” option if you simply want to ask your provider something. Whatever you pick is shown back to you on the review screen before you confirm.
Creating a profile for someone you help care for now starts with a compact full-name field, birth date, and birth gender, keeping them comfortably above the phone keyboard. Languages can be searched and selected in a focused screen, every selected language stays visible as a removable chip, and your relationship to the person is chosen at the end and shown on their family card. The old profile-level public-insurance question has also been removed.
Once the profile is created, the panel now closes immediately and returns you to booking or the page you were using. Optional phone and email details no longer interrupt this step, and the new person appears right away anywhere your family list is already open.
A provider can invite you to join their practice from your visit, with the plan and the price set out in front of them — including a rate they choose specifically for you, and a single membership covering other family members they already care for. The offer arrives as a card on your Care Team page. Opening it shows exactly what is included, what is not, who is covered and at what rate, anything credited from a visit you have already paid for, what you would pay today, and what recurs and when. Nothing is charged unless you accept, and you can say no with one tap. The price you are shown is locked for the 30 days the offer lasts, even if your provider changes their plans in the meantime.
Before a membership begins, you now confirm a plain statement of exactly what you are agreeing to — the amount today, the amount that recurs, how often, the date the next charge lands, and that it continues until you cancel. It names the practice doing the charging, and states that cancelling is free and can be done yourself from your account at any time.
Providers are now asked, as part of closing a visit, whether they would see you again and want to invite you to join their practice as a member. It used to be a separate prompt that appeared after the visit was already closed and could be dismissed without an answer, which meant an invitation you might have received sometimes never went out. It is now a required step on the close-visit form, so every completed visit gets a clear yes or no. If the answer is yes, your invitation still arrives 24 hours after the visit, and what you paid that day is credited toward joining.
Every line in a membership’s “what’s included’” list can now be tapped to open a plain-English explanation of what it actually covers — on your Care Team plan panel, when adding a family member, and while choosing a plan during booking. Two things it makes clear: allowances are counted per request, not per item, so one request that results in three prescriptions still counts as one; and anything your provider orders during a visit — prescriptions, lab orders, imaging, referrals, notes — is part of that visit and never uses up an allowance or costs extra.
Membership plans now use one clear monthly prescription-request allowance. A refill or renewal requested without a full visit uses one request, just like another standalone medication request. Prescriptions handled during a full visit remain included with that visit and do not use the separate allowance.
The Family Members page now brings everyone on your account into one calmer, easier-to-scan view. A household overview shows your connected profiles and visit totals, each person has a focused card with their latest visit and direct Book Visit and Profile actions, and adding another family member is available alongside the people already on your account. Booking from a person’s card now starts with that patient already selected.
Opening a provider profile setting such as NPI Number or Languages now consistently opens the correct editor on the first click, and closing it returns you to My Profile as expected. A competing account-settings panel and blank side panel no longer appear when an editor opens, closes, or fails to load.
My Profile now uses the same familiar grouped-list design as Account settings. Provider information, credentials, care preferences, pricing, booking options, and public-profile settings are organized into clear sections while keeping every existing profile control available.
Each membership card on your Care Team page now lists the other people on your account underneath the ones already covered, with a button showing exactly what a membership for them would cost — for example “Add · $55.41/mo”. That is the full monthly figure including the platform service fee and card processing, not a headline rate you later find out was higher. Tapping it opens a panel with what that person would get under the plan, the complete breakdown, and an Establish Care button that starts booking with the patient, the provider, and the reason for the visit already filled in. Each person gets their own membership, so what you already pay for your current one does not change — and nothing is billed until your provider accepts and that first visit is complete.
Settings now has a Subscriptions row under Billing. It lists every membership on your account in one place: the provider, everyone covered, what each person’s plan costs, and when the next charge lands — or, if you have cancelled, the date your access ends. Memberships you have joined but not yet started are listed too, so you can find and withdraw one before it ever bills. Tapping anyone’s plan opens the full details, where you can also cancel.
Your Care Team page lists everyone covered by a membership on their own row, with the plan and monthly rate that applies to that person, plus Book and Message buttons for them specifically. Booking from a person’s row starts with that patient already selected. Tapping a plan opens a panel that spells out exactly what it covers — visits and other services included each month, the price of anything beyond that, and a full breakdown of what the membership is billed each cycle, including the platform service fee and card processing. That panel now also shows the details that belong to that person rather than to the membership as a whole: how many visits they have completed with the provider, the date they were added to the plan, and the next charge date. Cancelling a membership now starts from the same panel.
Photos, scans, PDFs, and videos in your chart now open in a full-screen viewer instead of a side window. The viewer adapts to phones and larger screens, centers media within the visible screen, shows the image or page count in its header, supports touch gestures and zoom controls, and keeps media actions close at hand. When one uploaded scan or PDF contains several pages, you can move through those pages with a swipe or the on-screen arrows without leaving that document.
If your selected provider cannot serve the state where you will be located, booking now explains why and checks for other clinicians who match your visit. When another clinician is available, you can continue without re-entering your patient or location details. If care is not currently available there, you can return directly to location selection.
Patients with a membership now see their assigned provider as the booking choice without a duplicate choice for that provider’s practice. Patients who belong to a practice roster without an assigned provider can still book the practice and let its team determine the appropriate provider. Only one choice is selected at a time, and continuing from this step now works normally.
Choosing a patient who already has a provider membership now advances to the provider-selection step normally. The booking window previously stopped without an explanation at that point.
The Care Team page now shows each provider once. Your own visits and visits for family members or other clients linked to your account are still included, without duplicate provider cards or an inflated provider count.
Physicians, nurse practitioners, and physician assistants interested in NextDayDoctor now have a cleaner, easier contact experience. The short form makes it faster to identify your profession, share contact information, search for every state where you hold an active license, and add optional details about your specialty or ideal practice. Selected states stay visible and are easy to remove, and the state picker works as a comfortable bottom sheet on phones.
Physicians, nurse practitioners, and physician assistants can now visit a dedicated Clinician Opportunities page to learn how the NextDayDoctor platform supports flexible availability, video, phone and secure-message visits, integrated charting and non-controlled ePrescribing, patient communication, credentialing, and independent clinical judgment. The page explains the path from initial interest through credentialing and includes clear buttons to share contact and licensure information with our team. Opportunities depend on professional credentials, location, and the needs of participating licensed medical practices.
"Explore care options" in the Health Library now opens the booking window over the article instead of sending you to a separate page, so you keep your place in what you were reading. The booking window also now opens correctly above the site header, and the page behind it stays exactly where you left it rather than jumping back to the top.
The Health Library now has plain-English guides to the everyday concerns people ask about most: colds and flu, cough and sore throat, sinus pressure and allergies, urinary tract infections, pink eye, rashes and skin concerns, nausea and stomach bugs, headaches and minor pain, and sprains and strains. Each guide explains what is usually happening, what normally helps at home, exactly when it is worth having a clinician look at it, and the warning signs that mean you should seek urgent or emergency care right away. If your symptoms match, you can book a visit directly from the article.
The Licensed States page now shows a geographic map of the United States, with every state where care is currently available shaded in lavender. Select a covered state to see which participating practices can provide care there, or continue down the page to review the complete practice-by-practice license list. Coverage now reflects active, unexpired provider licenses and still depends on where you are physically located when your consultation takes place.
Each reason to book on the homepage — new symptoms, prescriptions and refills, labs and testing, notes and forms, imaging, and referrals — now has its own page. Every one explains what a visit for that reason covers, what to have ready beforehand, how the visit works, and honest limits on what an online visit can and cannot do, including what falls outside it entirely. Each page also answers the questions patients ask most about that specific reason and shows the visit price up front, so you can decide whether booking makes sense before you start.
Choosing Account support from the Contact page now opens the secure sign-in window immediately, helping you reach support connected to your account with one fewer step.
The NextDayDoctor blog is now a modern Health Library. Published articles are easier to discover through search, health-topic filters, reading-time estimates, featured guidance, and related reads. Each article has a cleaner, more readable layout with author information, section navigation, supporting images, and a clear path to explore care when general information is not enough. Articles still in editorial review remain private until they are published.
The Contact page now makes it easier to send a question and find the right kind of help. The redesigned page has a simpler message form, direct routes to account support and common questions, clearer privacy guidance, and a prominent reminder to call 911 or go to the nearest emergency department for a medical emergency. It also works cleanly across phones, tablets, and larger screens.
The redesigned footer that was introduced on the homepage now appears across the whole site — the blog, support, policy pages, and your signed-in pages all share it. Patient resources, company information, legal and trust links, contact details, social channels, and the App Store download are in the same place everywhere. Menu and footer links that point to a homepage section — Care, How it works, Pricing, FAQ, For Providers, About — now take you there from any page, instead of doing nothing when you were not already on the homepage.
The homepage now follows its Everyday Medical Care guide with a simple list of common concerns, including cold and flu symptoms, sore throats, allergies, urinary symptoms, pink eye, rashes, stomach symptoms, minor pain, and strains. The shorter layout makes it easier to recognize why you might seek an evaluation while keeping clear that a clinician determines whether an online visit is appropriate.
Two homepage sections that talked about the design of the site rather than your care have been removed. The menu at the top of the page and the links in the footer now match the sections that are actually there — Care, How it works, Pricing, FAQ, and For Providers — so every link takes you somewhere instead of doing nothing.
The “Digital Care That Feels Local” porch scene now uses the same warm, hand-drawn pencil style as the Mission section. The doctor, patient, neighborhood setting, and digital-care tablet remain the same, but the lighter sketch treatment gives the homepage illustrations a more cohesive feel. The artwork fills the complete image area without a white padded rim or inset border.
Healthcare providers visiting the homepage can now quickly see how NextDayDoctor supports a flexible digital practice. The refreshed section highlights schedule control and built-in charting, messaging, and prescribing tools, then provides one clear way to learn more and submit interest.
The homepage footer now makes important destinations easier to find without repeating the booking invitation directly above it. Patient resources, company information, legal and trust links, contact details, social channels, and the App Store download are arranged in a roomier layout that also works on mobile. It uses the same NextDayDoctor logo as the navigation, and a Google Play position is reserved for the upcoming Android listing.
The Mission section on the homepage is now a short, clear story instead of a block of text. It explains that NextDayDoctor was built by an emergency physician who kept meeting patients in the ER for problems that never needed to get that far, and it ends with a straightforward note: everyday concerns and follow-up care shouldn't have to wait weeks — and for serious or life-threatening symptoms, call 911 or go to the nearest emergency room.
The bottom of the homepage now ends with something you can act on rather than a statement about us. It tells you plainly what a visit includes — a doctor licensed in the state where you are, by video, phone, messaging, or in person — shows the visit price alongside a note that you will see your full total before you confirm, and confirms that no insurance and no membership are required. Booking from there now opens the same booking panel used everywhere else on the page instead of sending you to a separate screen. A reminder that NextDayDoctor is not for medical emergencies, and that emergencies should go to 911, is now visible at the bottom of the page instead of being tucked inside a question you had to open.
The homepage now makes the choice between a one-time visit and establishing ongoing care easier to understand. After seeing how a visit works, you can compare both paths side by side: book one visit for a specific need with no care plan required, or choose a provider and request an ongoing relationship for continuity over time.
Account Information in Settings now covers just that — your name, email, phone, password, and account status — and each row shows what it is currently set to at a glance. The screen now looks and behaves like the main Settings list, so it feels like one continuous place rather than a different design. Payment Methods and Billing History were showing up twice, so they now live only in their own rows in Settings.
If you are not where you booked from, choosing "My location has changed" before a video visit now takes you all the way through. The button clearly reads "Enter Current Location," the Visit Location panel's Join Visit button no longer sends you back to the previous screen, and the location you pick is actually saved to your visit — so your provider's licensing is checked against where you really are.
The homepage now pairs “Digital Care That Feels Local” with a warm neighborhood scene of a doctor and patient talking together. The opening section also makes the available visit formats, state licensing, one-time visits, and ongoing care options easier to scan. The ongoing-care path now highlights continuity and a direct line of communication with your doctor. Together, these updates better reflect the personal, approachable care experience NextDayDoctor is designed to support, whether your visit happens online or nearby.
The homepage now shows six common reasons to book in one quick, illustrated guide. Whether you have new symptoms, want to discuss an appropriate non-controlled refill, testing or imaging, need visit-based documentation, or want to ask whether a specialist referral may be appropriate, you can recognize what fits and go straight to booking.
The Preferred Pharmacy row in your profile now opens the pharmacy finder, so you can add or change your pharmacy any time — not just during a visit. Search near a saved address or your current location, or pick one you have used before, and it is saved to your record for next time.
Your message history no longer shows empty entries for visits where no messages were exchanged — only conversations with something in them appear. Past visits are also now listed in the order they actually happened, instead of occasionally jumping out of sequence.
You have 48 hours after a visit closes to keep messaging your provider. That countdown now starts from the moment your provider actually closed the visit, so the time remaining shown on the visit card is correct.
Tapping your profile picture now opens the photo panel as expected, for you and for anyone else on your account. It previously showed an "Access denied" message.
If you manage care for a child or other family member, the Receipt button in your Billing section works for their visits too. Previously it only opened receipts for your own visits and showed an error for everyone else on the account.
The homepage FAQ now keeps each answer neatly tucked beneath its question, making the section faster to scan on phones and larger screens. Open any question to read the answer, and use the new support link when you need more help.
The homepage now walks through what happens before, during, and after a visit. You can see how to book or request care, which visit formats may be available, and where to find post-visit updates, documents, secure messages, and next steps in your secure health portal.
Our homepage got a refresh with a clearer comparison between a one-time visit and establishing ongoing care with a provider. It shows the current pay-per-visit price and, when available, the starting rate for provider-set care plans, with your full total always shown before you confirm. We've also added plain answers to the questions patients ask most: NextDayDoctor doesn't bill insurance (you pay one clear price yourself), providers on the platform never prescribe controlled substances, visits aren't for emergencies (call 911), and care is available when you're physically in a state where your provider is licensed.
Track A participation now uses a separate, explicit practice election. Before confirming, an authorized practice manager can see the current visit rate, provider compensation, agreement version, Rate Schedule version, and the effect of opting out. Each decision receives a confirmation number and history record. Turning Track A off stops new Track A assignments while preserving already confirmed appointments and leaving direct bookings and practice memberships unchanged.
The Triage tab now keeps patient-uploaded visit photos and documents together with the review of systems collected during check-in. Providers can open each file and quickly distinguish symptoms the patient reported, denied, or did not answer without leaving the current visit.
If you accept a patient's request to establish care, they now appear on your "Mine" patient list immediately — you no longer have to wait until they finish enrolling in a membership plan to see them there.
If a provider accepts your request to establish care, you'll now see a "Complete Enrollment" card on your Care Team page. Tap it to review your exact membership price and finish signing up — your visit is credited toward your first month automatically, and the price you see is guaranteed to match what you were quoted when you were accepted, even if the provider's plans change later.
Patients enrolling in a provider's monthly membership plan can now enter a promo code during enrollment, the same way they can for a one-time visit. When enrolling more than one family member at once, you'll be asked which member the code applies to. If the code is set up to keep discounting future months, that discount will keep applying automatically until it runs out.
Providers can now scan every signed note for the current encounter in one compact list, including notes written by other participating providers. Each entry shows its note type, author, time, status, and a short preview, while unfinished drafts remain visible only to their author. After signing a note, providers can create another note for the same encounter using their existing prefabricated note types—useful for follow-ups, addenda, supervisory documentation, or longer clinic visits with multiple stages of care.
A display issue that could repeat the same note many times in this list has also been corrected; each clinical note now appears once. The Clinical Notes layout also keeps the space beneath its header focused directly on the encounter's documentation. On phones, each note's type mark and status now stay aligned at the top for faster scanning. The New Note button always opens the provider's note-template choices, even when another draft is already in progress, so multiple notes can be documented during the same encounter. Draft notes now use the full width of the note-writing window on desktop and mobile. The compact editor toolbar keeps undo, redo, and image insertion together, with one Next button that moves through each required field and returns to the first when the end is reached. The chart-signing action and confirmation now use the same purple styling as the rest of the provider workspace. The note options menu also stays clear of the screen edge and opens above the editor tools so every action remains accessible.
The patient medications list now shows directions in compact clinical shorthand (like "1 Tab PO BID") instead of a full sentence, and drops duplicate details already shown in the drug name. Tap anywhere on a medication to open it for editing — scrolling through the list no longer accidentally opens an entry. Medication sections inside visit notes now show their medication names instead of empty bullets. New notes also carry the same shorthand directions, dispense quantities, and prescribed dates visible in the visit overview.
Providers can create two kinds of discount codes for their own patients: a quick one-time code to welcome a new patient (share it by phone or email, good for their first visit), or a general code for their own visits or membership plans with its own use limits and expiration. Any discount a provider creates comes out of that provider's own proceeds, and providers can deactivate a code or see how many times it's been used at any time.
When a patient asks to join a provider's practice, the provider now sees a focused review window with the patient's requested level of care and membership price. The provider can review what each choice means and then simply Accept or Decline the patient's establish-care request.
Providers now see the Triage tab in the same compact card style as patient Info. The visit overview includes the state where care is occurring and the visit language, while pricing, promo-code details, payment status, and payment method are grouped into one clear Payment section.
The Chart tab inside an open visit now makes older clinical history easier to research without crowding the patient information already shown under Info. Providers can search prior visits, filter by notes, media, medications, labs and imaging, or other records, and expand a visit to review its signed records while keeping that encounter's provider and practice context together.
For treatment within participating practices, authorized history follows the patient across the shared care arrangement. Records belonging to a private isolated practice remain restricted to that practice, and prior-chart access is logged.
Historical images, notes, and documents now open directly from their encounter rows while preserving the active patient context. The record-type filter row now uses a dedicated swipe control for consistent movement on phones without triggering the visit panel's swipe-to-close gesture. Opening a prior visit now responds immediately with its loading indicator directly beneath the visit row, then replaces it with the available records as soon as they arrive. On phones, visit filtering now stays beside the chart search as a compact filter button, leaving more room for the patient history itself.
If you used a promo code on a visit, your receipt and invoice now include it as its own line item, so you can see exactly what was discounted alongside the visit price and fees.
Membership plans now charge automatically each month on the date your enrollment was confirmed. If a payment fails, we retry it a few times over a week before marking your plan overdue. Your membership stays active as long as your payments are current — if one falls overdue, you'll be notified and won't be able to book new visits with that provider until it's resolved. After 30 days unpaid, the membership ends automatically.
You can now cancel your membership anytime right in the app from your Care Team page — your access continues through the end of the current paid month, then stops. If you change your mind before that date, you can restart your membership with one tap ("Keep My Membership"). Your provider gets a notification, and you both receive a confirmation email.
Providers can also cancel a patient's membership directly from that patient's visit panel using the same monthly-period grace.
Promo codes can now be applied right on the payment step while you book — not just at checkout for an existing visit — and the discount you see is exactly what your card is charged. Your available codes (like the $15 credit you receive if a practice invitation doesn't work out) appear under "Your Codes" in the promo panel, and a code is only counted as used once your visit is actually paid, so a cancelled or abandoned booking never wastes one. The promo panel has also been redesigned to match the rest of the app, and you can now remove an applied code with one tap if you change your mind.
When a provider invites you to join their membership practice after an Establish Care visit, you can now complete your enrollment right in the app. Pick your plan (the one you chose at booking comes pre-selected), see exactly what's due — including how your visit cost is credited toward your first month — and confirm. If your visit credit covers the whole first month, you pay nothing today. Your membership activates immediately, your provider is notified, and you'll see them on your Care Team right away.
Appointment requests now open in a cleaner, brand-matched panel with separate Patient Times and Provider Times tabs. Providers can quickly compare suggestions, select a patient time through the existing schedule review, or add times that work for them. Unclaimed requests remain anonymized until a provider is assigned.
The panel header now also stays neatly contained on smaller screens, keeping its close and options controls accessible without overlapping the title or timezone.
Both time tabs now go straight to the offered times, and the action area no longer repeats the time count or timezone already shown elsewhere in the panel.
When you request an ASAP visit from an on-call provider, you can now choose at least three dates and times that work for the patient. These choices are clearly labeled as requested times—not confirmed appointments—and the provider can accept one or suggest another before the visit is scheduled.
If no provider is available right when you ask for an ASAP visit, we'll now automatically submit your request instead of showing a dead-end error — you'll see a quick note explaining what happened, and you'll be notified as soon as a provider accepts a time. Providers who've set their availability to "My Patients Only" will also now correctly only be matched with patients they've already seen, rather than any patient in the queue.
Practice settings now keep rooms where they belong: inside the location editor. Staff can also add optional zones such as West Side or Crit Pod and group rooms beneath them, while simple locations can continue using rooms with no zone.
The On-Duty panel providers use to join the Waiting Room now matches the rest of the app's look and feel, and saving a change closes the panel automatically and updates your dashboard right away. "My Patients" and "Any Patients" are now a single choice instead of two separate checkboxes.
Medication history in an open visit now uses cleaner rows with the familiar pill icon and no empty commas when optional medication details are missing. A prescription successfully sent to the pharmacy is automatically added to the patient's medication list with its prescribed date and complete directions, and the open Info tab updates immediately.
Adding or editing a medication now opens the same clean side window used throughout the provider workspace. Medication name, strength, and form sit together in one compact selector that expands into grouped dosing choices. The guided six-part directions builder used while prescribing is available here too, with Action, Dose, Form, Route, Frequency, and Other choices plus a Freeform option for directions that do not fit the structured format. Providers can remove an outdated medication through a clear confirmation without losing the original sent-prescription history.
The Info tab inside an open visit now puts the patient's key clinical and administrative history into one space-conscious column that works on desktop, tablet, and phone widths. Allergies, medications, conditions, pharmacy, patient details, medical and surgical history, family and social history, immunizations, insurance, and emergency contacts are easier to scan without repeated headers or nested cards. Providers can continue using the existing add and edit actions, and the summary at the top stays current as clinical history or the preferred pharmacy changes.
The prescription search box now focuses automatically when opened, and a small clear button appears once you start typing so you can reset your search in one tap. Typing a strength or form alongside the medication name, like "bentyl 20mg" or "ondansetron odt," now surfaces the matching dose or form first instead of requiring an extra click through every option.
Providers can now enter and preserve up to 1,000 characters of patient directions when a medication needs unusually detailed instructions. The complete directions remain visible for review and are validated before transmission without silently cutting off clinical information.
Providers can now request cancellation of a sent prescription from its details menu. A confirmation screen clearly identifies the medication and pharmacy before anything is sent. The original prescription remains in the chart, the cancellation request is logged, and color-coded status updates distinguish a request sent to WENO from a response received from the pharmacy.
Cancellation requests now explicitly ask WENO for a receipt callback. Directly connected pharmacies that support electronic cancellation may return a structured response; fax and other unconnected deliveries may not, so the request history continues to show exactly what was sent even when no pharmacy response is available.
Providers can now review a sent prescription in the same easy-to-scan layout used before sending, including medication directions, quantity, duration, refills, diagnosis, pharmacy, and clearly color-coded send and pharmacy acknowledgment statuses. Longer prescription details now scroll correctly and use more of the available width on smaller screens.
Providers can now reopen a prescription that was saved for later, or one that failed to send, directly into the full review screen, with the medication, directions, quantity, pharmacy, and diagnoses already filled in. Anything can still be adjusted before sending again. Prescriptions that already sent successfully still open in the existing read-only summary.
Providers can now send all pending prescriptions and retry failed prescription transmissions directly from the visit disposition. A new action beneath the prescription list opens a review panel showing each medication, directions, pharmacy, and current status. After confirming the clinical review, the prescriptions are sent together with clear progress and any item that still needs attention remains available to retry. This panel now also has Sent and Cancelled tabs, so a provider can review everything already sent, and anything cancelled, for the visit alongside what's still pending, in one place. A new Select option lets a provider pick multiple draft prescriptions at once and discard the ones they no longer want to send — this only ever applies to prescriptions that haven't been sent yet. The small button next to Prescribe in the visit disposition now says Add for a visit with no prescriptions yet, or Edit to review everything already written for that visit.
The prescription panel now starts with medications you have recently prescribed and keeps medication search at the top. Search results are grouped by general medication name, making it easier to expand only the available forms and doses you need. When you search, your matching recently used directions appear above the medication results.
After choosing a medication, a new guided Sig Builder walks through Action, Dose, Form, Route, Frequency, and Other directions. Its compact category tiles show each selected value directly, while the current category uses a larger, touch-friendly, one-option-per-row list with a custom-entry choice above it. Opening custom entry temporarily replaces the option list, with a clear way to return to the standard choices. The full-width Structured and Freeform switch sits directly beneath the medication and makes it easy to move between guided choices and complete custom instructions without losing either version. Back returns to the same medication query and results, and subtle directional motion helps show when you move forward or backward. A dedicated details step then brings duration, calculated quantity, refills, ICD-10 diagnoses, earliest fill date, substitution preference, and pharmacist comments together before pharmacy selection and final review. Diagnoses already documented for the appointment appear as selectable checkboxes, and providers can search for a missing code and add it to the shared clinical impression without leaving the prescription. Up to two reviewed codes can be sent as the primary and secondary diagnosis. From Rx Details, providers can save the medication, complete SIG, duration, quantity, and refills as a personal favorite. Favorites appear above recently prescribed medications and restore those saved values with one tap, opening Rx Review directly when the appointment already has a pharmacy or prompting for one when it does not. On final review, providers confirm the reviewed clinical information in the fixed footer and can send immediately, save the prescription as pending, or save it and add another prescription to an in-session batch. The Send Options sheet rises from the actual top edge of the message input so the footer keeps its full spacing, dims the header and review content behind it while leaving the footer clear, and closes when that backdrop is tapped or the review confirmation is unchecked. Selecting a recent prescription still loads its previous directions and dispensing details for you to explicitly review for the current patient.
Pharmacy selection while prescribing now uses the same search you already know from elsewhere in the app — search by address or pharmacy name, or pick from a history of pharmacies used on the account, with the current pharmacy already highlighted for you.
Fixed an issue that could prevent authenticated images and documents from loading in the web and mobile apps.
Your care team can now suggest one follow-up date and time after a visit. You'll receive a privacy-conscious email and see the proposal in Appointments, where you can review the provider, time, and estimated total, decline it, or continue through the normal booking steps. Nothing is booked or charged until you review the final details, complete the required confirmations, and authorize payment.
The follow-up proposal panel now opens reliably and allows the date and time fields to be selected as expected.
The appointment booking calendar now moves smoothly between months when you swipe left or right or use its arrow buttons, without dimming or fading after each swipe.
Providers can now swipe left or right between months in the staff availability calendar, including while adding new availability.
The staff calendar now stays fitted to the screen when its tab opens, including on narrow mobile displays.
Providers can now swipe left or right between months when suggesting appointment times. Selected dates have a cleaner highlight, and tapping a selected time again removes it.
Once a provider has claimed a patient's appointment request, the request panel now shows the patient's name and chief complaint right away, along with a quick link to open the full visit. Requests that haven't been claimed yet stay anonymized until a provider and patient agree on a time.
Providers can now change an active visit from secure messaging to video, phone, or in-person care and send suggested appointment times for the patient to review.
The provider phone call screen now keeps its action area stacked cleanly and shows only the right call control at each step, so Start Call and End Call no longer appear together.
Providers now see a cleaner, more focused screen before calling a patient, with the patient name and phone number, a live call-status area, clearer microphone context, and easier-to-find start and end call controls.
When your provider starts a secure-messaging visit, you'll now get a notification letting you know your visit has begun and you can send messages right away. You'll get a push notification if you have one enabled, or an email or text if not, based on your notification preferences.
The Today tab in an open patient visit now presents visit information in a cleaner card layout that is easier to scan on tablets and phones. Longer clinical intake summaries can be expanded when needed, while payment, provider, care episode, event, and vital-sign actions remain close at hand.
When you book a secure messaging visit and choose to be matched with the first available provider (rather than picking a specific one), your visit now goes into the same waiting pool used for other on-demand visits, so an available, licensed provider can pick it up and respond.
The “How It Works” screen now makes it easier to understand the difference between a One-Time Visit and establishing ongoing care with a provider. Each option includes a visual walkthrough, what to expect, and the benefits available to you. The guide also reflects the flexible ways care can begin and take place—including the waiting room, available or requested times, and video, phone, secure messaging, or in-person care when offered by your provider. When you're ready, you can go directly from the guide to finding the right provider.
You can now open Notifications from Settings and choose which updates you receive by push notification, email, or text. Separate controls are available for appointment updates, secure messages, billing, and optional NextDayDoctor tips and announcements. Important security, privacy, consent, and other required notices will always remain available in your account.
The notification settings screen now scrolls naturally while keeping its header and Save button in place, making every preference easy to read and change on smaller phones.
Notification switches also give a subtle tactile tap when you turn them on or off in the mobile app.
Fixed an issue in the mobile app where the Settings menu could look glitchy while scrolling — lines between menu items breaking up or the arrow icon getting cut off. The menu also has a cleaner, more modern arrow icon now.
Your saved cards and billing history now have their own spot in the mobile menu, under a new "Billing" section — no more digging through Account Information to find them. Each saved card now shows up as its own tile — just tap one to edit or remove it — and the "Add" button moved to the top of the screen to get it out of the way. Tap "Billing History" to see your past payments — each visit is now its own row, and tapping it pulls up the receipt right away. If you haven't made any payments yet, you'll see a simple message instead of an empty box. We also fixed an issue where a card that was close to its expiration date could disappear from your list, and fixed "Edit" and "Remove" so they actually work on every saved card.
Providers can now tap "Edit" on any state license in their settings and update its license number, status, or expiration date — the form opens pre-filled with the license's current information instead of a blank one. Editing a license also now shows a status badge in the license list so it's easy to see at a glance which licenses are active, expiring, or need attention.
When you book a visit on NextDayDoctor, we now ask you to confirm your insurance status before you proceed to payment. You'll see a new "Insurance Status" step where you affirm that you do not have Medicare, Medicaid, TRICARE, CHIP (Children's Health Insurance Program), or VA Community Care coverage. This is a required step for all new bookings. If you need help with insurance questions or don't have valid insurance coverage, the booking flow will guide you to the right options. This confirmation helps ensure that our platform and pricing model work correctly for your situation and that your visit can proceed smoothly.
Your home screen sidebar now shows a "Recent Documents" card with your 5 most recent provider-created documents—visit summaries, excuse notes, lab requests, imaging requests, and specialty referrals. Each document is tappable, so you can quickly open and review any note or request your provider has sent you without digging through menus. Perfect for checking that excuse note for work or reviewing what your provider documented after your visit.
You can now edit your medical history, medications, allergies, past surgeries, social history, and family history directly from your profile page. The same panels that appear during check-in are now available anytime via the edit pencil icons in the Medical History section. No need to wait for your next appointment to keep your health information up to date.
Your home screen has been redesigned to focus on the information you actually need. We removed a few rarely-used cards—the "Today" band at the top, the Family/Records mini-grid, and the Recent Activity list—and replaced them with two smart cards that appear only when you have something actionable. An Urgent card shows unread messages from your provider (with their name) and any pending pre-visit check-ins waiting for you, so you can tap directly to respond or complete them. A Contextual card appears below your Care Team with helpful prompts: when you've been prescribed medication recently, when you're ready to book your next visit, or when you need to complete your profile. Everything else stays the same—your stats at the top, next visit card, quick actions, and care team are all still there, just now with a cleaner, smarter dashboard around them.
When your provider sends you a message, your inbox now updates in real time — even if you're just looking at your message list. The conversation jumps to the top with an unread badge and a preview of the latest message, and the Chat icon at the bottom of the screen shows an accurate unread count right away. No need to refresh or reopen the app to know you've heard back.
When you view a completed visit, the visit details panel now shows a green "Completed" badge at the top and a Close button in the panel footer. This makes it instantly obvious that your visit is finished and gives you an easy way to close the panel and get back to your appointment list.
When a visit is complete or cancelled, the Visit Information card is now tappable. Tap it to open a read-only review panel showing your submitted chief complaint, symptom review, health history status, and pharmacy information. This lets you easily review exactly what you told us during your check-in after the visit ends — without being able to make accidental changes. Perfect for remembering what you reported or checking details later.
When you message your provider and have multiple visits with them, you can now see your full message history at a glance. The messaging panel now shows your older completed visits' messages as a conversation thread above the recent visit selection cards. This means when you're messaging about a current visit, you have the context of what you've already discussed in past appointments — no need to repeat yourself or hunt through separate conversations. Your provider sees the same complete history, making communication clearer and faster.
The Settings page now has a separate Help Center option, and tapping it opens help in the same in-app panel style used elsewhere instead of sending you to a separate page. You can ask a quick platform question, see matching help articles as response options, open those articles in a panel over the chat, or contact support from the same flow. This keeps the normal app navigation available while you get help.
When you're chatting with your provider during a visit and need to share photos or documents, the attachment button now works more intuitively based on your device. On your computer, clicking the paperclip opens your file picker directly so you can select images, PDFs, or documents with one tap. On your phone, the button shows the familiar Camera, Photo Library, and Files menu, giving you quick access to capture or choose files from your device. On both iOS and Android, tapping outside the menu now properly closes it — so you can dismiss it without having to tap a close button.
When a visit is completed or cancelled, the visit details now display in a read-only view. You can no longer accidentally click buttons or edit information on these visits. For completed visits, you can still update your media and pharmacy within 48 hours of completion (the same time window when you can message your provider). After 48 hours, completed visit media and pharmacy details are locked. Cancelled visits display your visit information but don't allow any changes. This keeps your past visit records safe while still giving you a brief window to make edits if you need to right after the visit ends.
The Family page now shows each family member in a simpler card with a larger profile photo when available, clearer Book Visit and Profile buttons, and less extra statistics clutter.
We also fixed an issue that could show the same family member more than once in the list.
Staff members who need to refresh secure access can now verify directly with a passkey or authenticator app code instead of logging out first. VPN device status is still available on the same page, but it is treated separately from identity verification.
When you're setting up a passkey on your device and the native dialog pops up, if you accidentally cancel it or encounter an error, you can now simply tap "Add Passkey" again from the same panel to retry. Previously, cancelling or getting an error would show "Session expired," forcing you to close and reopen the panel. Now your session stays valid for 120 seconds, so you can retry as many times as you need without interruption.
Messages in your visit chat now clearly show who sent them. When your provider sends you a message, you'll see "Dr. [Provider Name]" displayed above the message bubble. If you're a staff member viewing a patient's messages, patient messages now show "[Patient Name]" above the bubble. This works for both messages from your visit history and brand new messages that arrive in real time, so there's no confusion about who is writing to you — especially helpful when multiple providers are involved in your care.
If you've set a profile photo in your account, you'll now see it displayed as a circular avatar in your home screen welcome card. Your photo gives your NextDayDoctor dashboard a more personal touch. If you haven't added a profile photo yet, you'll see your initials as before.
When your provider sends you a message during a visit, you'll now see it right away. A notification sound plays (messager_received.mp3), and a badge on the message icon updates instantly to show how many new messages you have. This real-time feedback means you'll never miss an important message from your care team — the app tells you immediately when there's something new to read. If you're already in the chat, you'll see the message appear right there; if you're elsewhere in the app, the badge and sound alert you to check.
We've fixed two chat-related issues that were causing confusion during live visits. First, messages you sent were sometimes appearing twice—once as your outgoing message and again as a received message. This is now fixed, and you'll only see each message once. Second, the AI thinking indicator (those little animated dots) was appearing even after your provider joined your visit and you started talking to them. That's now fixed too—the AI assistant indicator only appears before your visit starts, not during your live conversation with your provider. Your chats should now feel clean, responsive, and free of duplicate clutter.
You can now message your provider during your visit, but messaging is locked until your provider officially starts the appointment. Before your visit begins, the message input shows a note: "Messaging opens once your provider starts the visit." This ensures that communication happens during the actual appointment window, keeping everything organized and preventing messages before your provider is ready to begin. Once your provider clicks "Start Visit," the message input unlocks and you can chat directly.
When you check in for your appointment, NextDayDoctor's AI now analyzes your symptoms and medical history to assess your risk level. If the AI detects that you might need urgent or emergency care, it will let you know right away—before you see your provider. If your risk is moderate, you'll see an amber warning suggesting you go to the ER if your symptoms get worse. If your risk is high, you'll see a red alert and must confirm that you understand the urgency and will seek emergency care if needed before you can continue to your visit. Your acknowledgment is timestamped and recorded in your visit file so your provider knows you were alerted. If the AI determines your risk is low, your visit continues normally without interruption.
Your provider can now see a risk level indicator (Low, Medium, or High) at the top of your visit's Triage tab, along with the AI's analysis of why that risk level was assigned. For medium and high-risk visits, your provider has a dedicated Medical Director Review section where they can document their clinical assessment, note any additional concerns, and save their determination—ensuring proper oversight of higher-risk cases.
Your appointment check-in now feels more natural and personalized. The welcome message is friendlier and calls out your main health concern in purple so you know right away that we understand why you're here. When you move through the check-in phases, animations now flow smoothly instead of jumping between screens—fewer flickers, more polish. We've also fixed a few behind-the-scenes issues: your answers now save even if you submit your form very quickly, the AI suggestion checklist no longer marks incomplete thoughts as finished (like "I haven't..."), and the whole experience feels more reliable and responsive.
You can now make changes to your check-in even after you've submitted it for your appointment. When you tap "Visit Information" on a completed check-in, you'll see an "Edit" button. Tap it to unlock the form and go back through all your answers—you can change any of your responses. Your original submission is always saved in your visit record, and any edits you make are tracked alongside it. If you start editing but decide not to save your changes, a "Discard" button lets you cancel the edit and keep your original submission. This means you have peace of mind if you need to update your health history, allergies, medications, or pharmacy after you submit.
After you've completed your check-in, when you tap "Visit Information," the form now opens in a clean, single-screen view showing all your answers at a glance—instead of a multi-step swiper. This makes it faster and easier to review what you submitted. If you need to make changes, an "Edit" button unlocks the full form so you can edit your check-in from the beginning. Once you've submitted your check-in once, you can't accidentally submit it again—the form protects against duplicate submissions.
Before you start a video or audio visit, there's now a help button (?) in the top right of the pre-join preview. Tap it to see troubleshooting guidance for common camera, microphone, and browser issues. This helps you fix problems quickly so your visit can start on time without delays.
When you turn your camera or microphone on or off in the video visit preview, that choice now carries into the real visit after you join. The preview panel also closes automatically once the visit opens, keeping the screen focused on your appointment.
Before starting a video visit, location confirmation now uses two clear choices: confirm you are currently in the booked state, or choose that your location has changed. If your location changed, the main button switches to a location action and takes you directly to update it before joining.
Your Care Team page now shows your providers' actual profile photos wherever available, including providers you are subscribed to, providers you've seen before, and provider rows inside practices. The dashboard Care Team preview also now summarizes your active providers, providers seen, and practices seen so it better matches the full Care Team page.
When you start a video visit, you'll be asked to confirm that you're physically located in the state where your appointment was booked. Your location is recorded to meet telehealth regulatory requirements. Your device's GPS location is also collected for compliance purposes. This ensures your visit meets all legal requirements for telehealth care in your state.
When you check in for an appointment and select a pharmacy, that exact pharmacy now appears in your visit review instead of an old or default pharmacy. Your pharmacy choice is saved and displayed accurately so your provider sees exactly where you'd like your prescriptions sent.
When you try to sign in using a passkey on the NextDayDoctor iOS app and something goes wrong, you'll now see a clear error message instead of the message silently disappearing. This helps you understand what happened and try again with confidence.
When your visit is still more than 10 minutes away, the "Start Visit" button now appears greyed out with clear labeling below it that says "Your visit opens 10 minutes before the scheduled time." This makes it instantly obvious that the button isn't available yet and exactly when you'll be able to join. Once your visit window opens, the button lights up blue and becomes active.
Your visit is now more accessible and responsive. The "Start Visit" button now activates 10 minutes before your scheduled appointment time (instead of 30 minutes), so you have less waiting time between when the button lights up and when your visit actually begins. Additionally, if you've already completed your check-in but haven't started your visit yet, the "Check In" button gracefully transitions to "Start Visit" as soon as your visit window opens — you won't see a disabled check-in button anymore. The button footer now clearly tells you "Your visit opens 10 minutes before the scheduled time" so you know exactly when you can join.
Video and audio visit details now include a "Test your connection" option. You can check your camera and microphone before the appointment starts, see that your microphone is responding, and close the test when you're done without joining the visit.
When it is time to start a video visit, you will also see a pre-join preview first. Before joining, confirm that you are physically located in the state where your visit was booked, or tap "My location has changed" to update your visit location.
When you've completed your check-in, the Visit Information button on your appointment card now displays a purple circle checkmark in the top-right corner — making it instantly clear at a glance that your check-in is done. When you tap Visit Information after submitting your check-in, the form opens in a read-only review mode showing all your answers. An "Edit" button appears at the top if you need to make changes; tap it to unlock the form and go back to the beginning so you can edit any of your submitted responses.
Before your visit, you can now confirm or change your pharmacy as part of your check-in. A new Pharmacy step appears in your check-in flow after your health history. If we have your most recent pharmacy on file, it appears as a suggestion—just tap "Use This Pharmacy" to confirm. Or tap "Add" or "Change" to search by pharmacy name and select from your pharmacy history. Your selection is saved immediately and shared with your provider for convenient prescription coordination.
When you submit your check-in information, you'll now see a reassuring progress animation followed by a "Check-In Complete" badge. If you have haptic feedback enabled on your device, you'll feel a gentle buzz when you submit and a success pulse when your check-in completes. On web, you'll hear a pleasant confirmation sound. After the confirmation appears, tap the "Done" button to return to your appointment card.
Your appointment card now displays a green checkmark in the Visit Information section when your check-in is complete. The "Check In" button changes to "Start Visit" once you've finished checking in. If your visit window hasn't opened yet, the button shows a helpful note: "Your visit opens 30 minutes before the scheduled time."
The Visit Details panel now includes a Visit Documents section for appointment-specific paperwork such as after-visit summaries, work or school notes, lab requests, imaging requests, referrals, and uploaded document files. On larger screens, the visit management cards now use a clean two-column layout.
The Visit Details panel now makes connection details easier to find. Tap the visit type at the top of the panel to see how to connect, or for in-person visits, view the office map and directions.
The Visit Details panel now has a cleaner, more organized design. It shows your reason for visit when available, appointment date and provider details, waiting room status, visit request scheduling options, visit media, pharmacy, health history, and check-in information in one place. We also simplified the top summary so provider details are not repeated, made Visit Information easier to open directly from the top of the panel, and made provider cards open provider details directly.
The NextDayDoctor homepage now includes an interactive preview of three ways to get care: schedule a specific appointment, join the waiting room for the next available provider, or share your availability through a visit request. The preview shows how visit details, check-in information, and scheduling updates stay organized in one place.
When you reach the final check-in review step, the confirm checkbox and your Back and Submit buttons now display in a cleaner, more organized footer. The confirm checkbox appears above a flex row where Back and Submit share the space evenly, giving you a consistent and polished finish to your check-in experience. The buttons now have the same look and feel as the rest of your check-in flow.
When you select a symptom option during your check-in, the grid now shows only your selected choice instead of displaying all options. This makes the screen less cluttered and easier to focus on. Tap your selection again if you'd like to change your choice and see all the options again.
Your check-in now combines urgent-symptom questions and body-system review into a single, organized screen. All questions (urgent symptoms plus 6 body system groups) appear in an expandable accordion format. Each section collapses with a green checkmark once you've answered all its questions—or tapped "None"—and automatically scrolls to show the next section. The Next button stays disabled until every section is complete, so you know your provider has the full picture. This makes the form faster and less repetitive.
When you advance through your check-in steps, the transitions now happen instantly without a progress-bar animation. You'll move through the form more smoothly and get to your provider faster.
The confirmation checkbox now appears on the last check-in screen and confirms that all information across your visit reason, symptoms, health history, and Review of Systems is complete and accurate.
The Health History step now uses the same Back and Next buttons as the other check-in screens. You can review or update health information, confirm it is accurate, and continue without switching to a different set of controls.
Urgent-symptom and Review of Systems answers now save as you select them. If you close check-in and return later, your Yes and No selections are restored so you can continue without answering the same items again.
When you choose a visit category, the other categories hide so you can focus on its specific complaint options. Tap the selected category again to clear it and return to the full category list. Your selected complaint—or a free-text reason when no category is selected—is saved immediately and restored when you reopen check-in.
Check-in now confirms that every urgent-symptom question has a Yes or No answer before you can continue or submit the form. If an answer is missing, you will see a clear notification and remain on the urgent-symptoms step so it can be completed.
When you tap "Next" after describing your main concern in check-in, you'll now see a visual progress bar that shows "Processing triage information…" as the system analyzes what you've shared. Once the bar completes, you'll get a "Check-in Complete" badge with a little haptic buzz (if you have it enabled), and then the form automatically moves to the next step. This gives you clear feedback that your information was received and is being processed.
When you open your appointment check-in for the first time, you'll now see a warm, personalized greeting from your AI assistant. The assistant greets you by name ("Hi [name], thank you for booking..."), followed by the opening question about what brings you in. The greeting animation shows typing dots, then your personalized welcome message, then the question. On the "Red Flags" step (slide 2), you'll see a brief typing indicator appear before the screen loads. This makes the check-in feel more personal and welcoming, like your assistant is already there waiting to help you prepare.
During your check-in before a visit, you can now review and confirm your health history is up to date. A new "Health History" step appears after you describe your symptoms and red flags flags. Tap the health history card to review or update any details, and then check the box to confirm it is accurate before moving forward. This ensures your provider has your complete and current medical background before your appointment.
When you describe your main health concern during check-in, NextDayDoctor now listens and suggests exactly what information your provider needs. As you speak into the mic or type your symptoms, a checklist of key details appears below the microphone button — things like "when it started," "how often it happens," and "what makes it worse." Each item gets a purple checkmark as you mention it. When your provider will have everything they need, you'll see a "We have what we need" message. This makes check-in faster and ensures you don't miss anything important.
You can now swipe backward and forward between check-in steps reliably while still scrolling vertically through longer sections such as Health History and Review of Systems. When choosing a Chief Complaint, the search field stays visible while options scroll underneath it, typing filters the list, and selections remain open until you tap Done. The upper-left arrow closes the check-in panel, and the description area is taller with a Done button available while typing.
During your appointment check-in, you can now tap a microphone button to dictate your main concern instead of typing it. Just tap the mic, start speaking, and your words automatically appear in the Chief Complaint field. This works on both the web and the mobile app — on iPhone, the app will use your device's built-in speech recognition. Perfect if you're in a hurry or prefer speaking to typing.
The check-in screens (Chief Complaint, Red Flags, More Details, Review of Systems) now have a cleaner look. The progress dots are gone, and your current step displays clearly in the panel header as you swipe through. The Chief Complaint text area is also larger, giving you more room to describe what's going on.
Your Health Documents area now includes a structured Check v2 form for your main visit concern. You can pick one or more common visit reasons, such as illness or work note, type your own reason, describe what is going on, add duration, rate severity, and note what makes symptoms better or worse before your visit.
Staff accounts now include a new Security card on the Account Information dashboard. Tapping it opens a Security Center side drawer with placeholder content for upcoming account protection and access-control tools.
Staff can now search the Account Information settings boxes. Start typing, such as "security," and matching settings stay visible while the rest are hidden. A clear button appears when text is entered, and the mobile settings page has tighter outer spacing.
Several staff Account Information settings boxes now use clearer custom icons, including Required, Legal, Pending, Clinics, Locations, Events, and Security.
Switch Roles now appears as a settings box. Tapping it expands role options directly underneath, so staff can switch views without scrolling to a separate section.
On the Account page, the Health Clinics list now has extra space at the bottom so clinic cards do not get hidden behind the lower navigation bar on phones.
On the staff page, the Search Messages, Search Clients, and Search Appointments bars now have cleaner left and right spacing, making the search area feel better aligned on mobile.
When you tap a photo in your visit chat on the NextDayDoctor app or mobile web, it now slides open in a full-screen lightbox view instead of trying to open in a browser tab. The photo displays with a black background centered on your screen and a dark bar at the bottom showing who uploaded the file. This works reliably on both iPhone and Android. Tap outside the image or press Escape to close and return to the chat. The image automatically displays at full resolution so you can see all the details.
When you set up a passkey on your phone or computer, NextDayDoctor now checks if you already have a passkey for that device type. If you do, the panel lets you know: "This will replace your existing [device] passkey." This prevents you from having multiple passkeys on the same device that could cause confusion. The system also automatically cleans up any old passkeys for that device in the background, so you only have the active one you're using.
When you sign in with a passkey that's no longer active on your account, you'll now see a "Try a different passkey" button instead of immediately being sent to the password form. This gives you a chance to use another passkey on your device before falling back to your password. Helpful if you're switching between phones or have multiple passkeys set up.
In your Account > Security settings, your passkey list now shows a "· This device" label next to whichever passkey is registered on the phone or computer you're currently using. This makes it instantly clear which passkey is active on the device you have in your hand, so you know which one will work when you sign in.
When you sign in to the NextDayDoctor app on iPhone using Face ID or a saved passkey, you'll now see a "Signing you in..." message inside the loading indicator. This makes it clearer that your authentication worked and the app is redirecting you, so you don't see a blank screen and wonder if something went wrong. The loading indicator stays visible with the status message until you're fully signed in.
On the Android app, video visits now work reliably. Previously, panels could overlap the video feed, and the video rendering could have visual issues on certain devices. We've fixed the panel handling so the video displays cleanly fullscreen without any overlays, and improved how the app renders video to work reliably on all Android devices. Your video visits will now start cleanly and display properly every time.
The NextDayDoctor header has been refreshed so the logo and title look more polished and consistent across mobile, desktop, and the app. The brand text now uses the intended font again, with better sizing and spacing beside the logo.
The "Start Appointment" button for video visits on the Android app now works reliably. Previously, tapping the button appeared to do nothing because the app wasn't requesting the necessary camera and microphone permissions from Android. We've fixed the permission handling so you'll now see a native Android permission prompt asking for camera and microphone access. Grant both permissions, and you can immediately join your video visit — the same experience you have on iPhone and web.
If you use the NextDayDoctor Android app, appointment updates can now be delivered through native app notifications. These alerts stay privacy-first: they use general wording and open securely inside the app so your appointment details stay protected.
You'll now automatically receive appointment reminders as your visit approaches, helping you stay prepared and not miss your appointment. A few days before your visit, you'll get a preparation reminder with tips to get ready. The day of your appointment, you'll receive a final reminder with the time. You'll also receive a confirmation request shortly after booking — tap the link in the email to confirm you'll attend, and we'll send a confirmation right back. All appointment communications are sent securely with a private login link, so you don't need a password or confirmation code. Your appointment details stay encrypted and protected.
Appointment confirmation emails now show the appointment date and time plus a secure sign-in button, while keeping provider, visit, location, price, and form details inside your NextDayDoctor account. Staff appointment emails follow the same privacy-first format and no longer include patient-identifying details.
When you upload a photo to your media or send it in your visit chat, you can now delete it anytime if you change your mind. Just tap the delete button on the image — a confirmation dialog will ask you to make sure. Once deleted, the photo is removed from your media. If the photo was referenced in your provider's notes, they can still see it in their chart, but you'll see a notification that the image was removed. The photo stays securely stored on our servers for records, but it's no longer visible in your gallery.
When you need a work note, school note, or sports note during your check-in, the AI will now ask you which dates you missed using an interactive date picker. For "Which dates did you miss," you can tap on your calendar and select multiple dates (even non-consecutive ones). For "When do you return," a single-date picker appears so you can pick your return date. This is much faster and more accurate than typing dates yourself — no more confusion about date formats.
When you check in for a visit and mention that you need a work note, school note, sports note, excuse letter, or other documentation, the AI assistant now asks you the right questions first. Instead of jumping straight to symptom questions, the AI will ask you what type of note you need, which dates you missed work or school, when you plan to return, and who the note is for. Once it gathers these details, it moves on to your health questions. This makes your check-in faster and gives your provider all the information they need to write your note accurately when you're done with the visit.
When you or your provider sends a photo in the visit chat, it now displays correctly with the right size and rounded corners instead of appearing too large or with sharp edges. We fixed the styling so images look polished and professional in both your view and your provider's view, no matter the direction of the message.
When you're in your visit chat with your provider, you can now send photos and documents. Tap the attachment button in the chat input, select an image or file from your phone, and it uploads directly into the conversation. Your provider sees it instantly, and it stays there permanently — you'll see the same photo or file if you close the chat and come back later. This is perfect for sharing test results, symptom photos, or any documents your provider needs to review during your visit.
When you reopen a visit conversation from your Messages tab, you'll now see your complete health history responses (Review of Systems) displayed alongside the conversation. Previously, these health question cards sometimes disappeared when you viewed a past visit conversation. Now when you click on a provider in Messages, you'll see the full record of what you reported about your symptoms and health during that visit check-in.
When you open a conversation in your Messages tab by clicking on a provider, you'll now see all messages from that conversation — including messages from your visit check-ins and past appointments with that provider. Previously, the Messages tab would sometimes show an empty window even though you had message history. Now all messages from all your visits with that provider are displayed together so you have your complete conversation thread in one place.
On your Care Team page, you can now click directly on any provider card to view their full profile and details. The "Profile" button has been removed, and the entire card is now clickable (except for the "Book Visit" and "Join Practice" buttons). This makes it faster and more intuitive to explore your provider's information without looking for a separate button.
On your Account page, when you view your Family Members, you can now click the pencil icon on each family member card to open their patient profile and see their health information. Previously, the icon didn't respond to clicks, so you couldn't access family member profiles from that view.
When your provider is ready to begin your appointment and clicks "Start Visit," the "Start Visit" button on your visit card now activates instantly so you can join right away. Previously, you might have had to wait a few extra minutes even when your provider was already waiting for you. Now the button lights up as soon as your provider starts the visit, so you can connect as soon as you're ready.
The GYN section in your health history review now captures more than just pregnancy status and period date. You can now share menstrual cycle pattern, birth control method, whether you're trying to conceive, breastfeeding status, postpartum status, and any prior pregnancy complications. These details help your provider make safer medication and treatment decisions with better context before your visit starts.
When you review your health history before submitting it, each section now appears in a cleaner card layout with the section icon, title, and Update option together at the top. Items like medical history, surgeries, medications, allergies, family history, and social history now appear on their own lines instead of being packed together, making it easier to review everything before confirming it is accurate.
During your check-in, the list of possible diagnoses your provider might be considering now updates automatically as you answer the AI's follow-up questions. When you first describe your symptoms, the AI starts with a preliminary list of possibilities. But as you answer more targeted questions — like whether you have a fever, how long symptoms have lasted, or what makes the pain better or worse — the diagnosis list becomes more accurate and refined. Diagnoses that don't match your answers drop lower on the list, and the ones that fit your actual symptoms move up. Some diagnoses might be ruled out entirely if your answers confirm you don't have certain warning signs the provider would be looking for. This means by the time you talk to your provider, they're already focused on the most likely diagnoses based on exactly what you told the AI, not just your initial description.
After you complete your pre-visit check-in, you're no longer limited to a simple confirmation message. You can now ask the AI assistant follow-up questions about what you just filled out, what to expect during your visit, or share any new symptoms or concerns that came up while answering your questions. The AI has full context of your entire check-in — your chief complaint, symptoms, medical history, and all your answers to the health questions — so it can give you thoughtful, personalized responses. All your post-check-in questions and the AI's answers are saved and visible to your provider, so they see the complete conversation in your chart before your appointment.
When you answer the opening check-in question and the AI has gathered all the information it needs, your check-in now advances automatically without extra steps. Instead of clicking a "Continue" button, you'll see a "Symptom Check Complete" progress bar that fills over a few seconds, then your Review of Systems questions appear ready for you to answer. This makes the check-in flow faster and smoother, especially when your initial answer gives your provider everything they need to ask the right follow-up questions.
When your appointment is coming up but not for at least 30 minutes, your visit card now displays a purple "Complete Check In" button. You can tap it anytime before your visit to open your health questionnaire and get a head start on your pre-visit check-in. This lets you answer your questions at your own pace and arrive at your appointment fully prepared, without feeling rushed during the last few minutes before you connect with your provider.
When answering your check-in questions on an iPhone, the screen now scrolls more smoothly to keep the conversation visible even when the keyboard is active. Previously, questions could appear hidden behind the keyboard — now the view intelligently scrolls to the bottom of the message area, accounting for the keyboard so nothing gets blocked. You'll also feel subtle haptic pulses when you send an answer and when the next question appears, giving tactile feedback that your input was received and a new question is on the way.
When you're answering a check-in question, you'll now see a soft purple placeholder box under the question that says "Your answer will appear here." This helps guide you to type your response in the right place. The placeholder automatically disappears once you save your answer, keeping the chat clean and focused.
When you finish answering all the check-in questions and click the "Done" button, you'll now see a closing message from the AI letting you know your check-in is complete. If you have any last-minute questions before your appointment, you can ask them right there in the chat. The completed check-in card stays visible and locked in place so you can see exactly what you filled out.
When you're answering check-in questions, the screen now scrolls more smoothly to keep the conversation in focus. As you answer each question, the view automatically scrolls to show the typing indicator (the three dots that appear when the AI is responding) instead of jumping all the way to the top, making the flow feel more natural and conversational. Also, if you accidentally send a message that seems to cut off mid-thought — like ending with just "and" or "the" — the AI waits a moment to see if you'll send a follow-up message. If you do, both messages get sent together so the AI can respond to your complete thought instead of a fragment.
When you're booking an appointment and click on a patient card during the selection flow, your contact information (email, phone, and address) now displays instantly instead of after a brief delay. We've optimized the backend to load this information up front, eliminating the hidden network request that used to happen behind the scenes.
When you start your check-in, the AI is now smarter about how it responds to your first message. If you give a brief answer with just one or two details, the AI gently asks you to share a bit more information before diving into questions — helping you provide context that gives your provider a fuller picture. If your first message already has three or more details, the AI skips the warm-up and goes straight to asking targeted follow-up questions. This makes the check-in feel more personalized and less robotic.
During your check-in, follow-up questions now appear as individual message bubbles one after another instead of all together. This makes each question easier to focus on and answer thoughtfully. You type your answer directly into the chat input box and press send — there's no "Respond" button or special chips in this phase, just a natural back-and-forth conversation. When you're done answering all the questions, a "Next →" button appears to move forward, making it clear when you're ready to continue.
During your appointment check-in, your health questions now appear in clean, organized cards. Each card shows a health question with suggested answer options (as tappable chips), plus space to add your own notes if needed. When you finish answering all the questions in a card, you can tap Continue to move to the next set. If you close the check-in and come back later, your completed cards stay locked and visible — greyed out so you know they're saved — and you can pick up where you left off. This structured approach makes your check-in feel organized and easy to follow, with all your answers safely preserved if you need to take a break.
During your check-in follow-up questions, the AI now displays each question individually as its own message bubble instead of all at once in a single message. This makes it easier to read one question at a time and give each one your full attention. The questions still appear right away after the AI's introduction, so there's no delay — they just have a cleaner, more conversational look.
Your check-in now includes a new step after you answer all the health history questions. Once you complete the Review of Systems, the AI asks you a few more targeted follow-up questions tailored to your specific visit. These aren't generic questions — they're generated based on what you told the AI about your symptoms and chief complaint. For example, if you mentioned shoulder pain, the follow-up questions focus on details specific to shoulder pain. Your answers to these follow-up questions help your provider have even better context about your visit before you start talking to them. If you close the check-in and come back, these follow-up questions will be waiting for you exactly where you left off.
When you're filling out your health history questions (Review of Systems) during check-in and need to step away, you can now close the check-in panel and come back to it later. When you reopen it, all your previous answers appear exactly as you left them — greyed out and locked so you know they're saved — and you can continue answering the remaining questions from right where you stopped. This means you can break up your check-in into smaller chunks if you're busy, without losing any of your work or having to answer questions twice.
Your Care Team page has been completely redesigned to show you a clearer picture of your healthcare providers and practices. The page now has two tabs: Providers and Practices. The Providers tab shows "Your Providers" at the top — these are the active providers you're subscribed to with their practice information — followed by "All Providers Seen," which displays every provider you've ever had an appointment with. The Practices tab works the same way: "Your Practices" shows practices where you're actively seeing providers, and "All Practices Seen" shows every practice you've visited for care. All the data is now live and accurate based on your actual appointment history, so you see a complete record of your healthcare team across all your visits.
Your appointment check-in is now faster and more personalized. When you check in, the AI has a quick two-question conversation with you about your chief complaint and any important details, then instantly generates a personalized set of health history questions based on what you told it. Instead of answering a generic set of questions that may not apply to you, you'll see ROS (Review of Systems) questions specifically tailored to your visit type and symptoms. Questions you've already answered during the initial check-in conversation appear pre-filled and greyed out so you don't have to repeat yourself. The whole flow is faster, friendlier, and gives your provider exactly the health context they need for your visit.
When you upload PDF files to your visit media or chart, they now display as actual image previews of the first page instead of a generic PDF icon. This makes it much easier to see what document you're looking at at a glance — whether it's a lab result, prescription, or insurance card — without having to open the PDF to identify it. The preview generates automatically whenever you upload a PDF.
When you edit an image in your chart or visit media, the previous version is now automatically saved. If you want to go back to an earlier version, open the media viewer, tap the three-dot menu, and select "Version History". You'll see all your previous edits with timestamps and a Restore button. Tap Restore to bring back an older version — the current version is archived, so you can switch between versions as many times as you need. This gives you complete control over your image edits and the confidence to try new crops or rotations knowing you can always revert.
Uploaded media opened from the client chart now has the same core actions as the media viewer. From the three-dot menu, you can edit supported images and PDFs, share media, download it, or print it without switching to another viewer.
Uploaded PDF files in the client chart now show a usable thumbnail on desktop and mobile. When you open a PDF media upload from the chart, the actual PDF loads in the viewer instead of showing a broken preview or a generic file icon.
Providers can now edit media that has already been uploaded to a patient's chart or visit media panel. Open the media viewer, use the three-dot menu, and choose Edit Image or Edit PDF. The editor lets you rotate pages, crop images, and remove extra pages from PDFs before saving the updated file back to the same media item.
When you scan and upload a document from the mobile Visit Media panel, the new item now shows as a document image preview right away. You no longer need to close and reopen Visit Media to see the correct preview.
When you upload media during your visit, the upload panel now adapts to your device. On desktop computers, you'll see the standard drag-and-drop zone and a "Select File" button. On iPhone or Android, you'll get a cleaner two-column layout: tap "Scan Document" on the left to capture multi-page documents directly with your phone's camera, or tap "Select File/Camera" on the right to choose from your existing photos and files. This gives you the right tools for your device so uploading medical documents, lab results, or test images to your visit is quick and intuitive, whether you're on a computer or phone.
Your visit list now displays with cleaner, more consistent visit cards. Each card shows your visit type and status badge at the top, followed by the patient name, and then provider and date information on a single organized line at the bottom. For unscheduled visits that are still waiting for a provider (like waiting room visits), the card shows your wait status instead of a date so you know exactly where you stand. All cards now have the same height and structure, making it much easier to scan your visit list at a glance.
When you view documents you've uploaded to your health chart, you'll now see image thumbnails instead of generic icons. Each uploaded image displays as a small square preview, making it quick and easy to identify which document is which without having to open them. The cleaner visual layout helps you scan and find the right document faster when your provider needs to review your past health records or test results.
During your appointment, you can now scan multi-page documents right from your phone and instantly add them to your visit media. Just tap the "Scan Document" button in your Visit Media panel to open your phone's camera. Capture each page one at a time — the app automatically detects page boundaries so you don't have to be perfect with framing. When you're done capturing all pages, the app assembles them into a single PDF and uploads it to your visit media gallery. This makes it quick and easy to share lab results, insurance cards, past medical records, or any other documents your provider needs to see, without having to hunt for attachments or worry about file formats.
During your health history review, the Family History section has been completely redesigned to help your provider understand your family's medical background and assess inherited health risks. Instead of a basic list, Family History now opens a dedicated side drawer where you can add family members and track their health details. For each family member, you'll see tile options to show their relationship to you (Mother, Father, Sister, Brother, etc.), and you can even add a custom relationship if needed. You can also mark whether they're living, deceased, or unknown. For living family members, you can enter their date of birth; for deceased relatives, you can record when they passed, how old they were, and the cause of death — these details help your provider assess risks that might run in your family, especially important if you have children. Each family member can have multiple conditions associated with them (using the same condition search you see in Medical History), so your provider gets a complete picture of your family's health. Adding new family members is simple: just tap the "+ Add" button, fill in their details, and they appear instantly in your list. Updates save automatically as you go.
The Pharmacy section in your health history review has been completely redesigned to make it easier to find and confirm pharmacies during appointments. Instead of swiping between slides, the pharmacy picker now opens as a branded side drawer — just like Medical History, Medications, and Allergies. You can search for pharmacies by address or name, see suggested locations as you type, and view pharmacies near the patient's address in clean result cards. The WENO pharmacy directory is integrated so you're always selecting from current, verified pharmacy data. Once you select a pharmacy, it updates instantly in the health history review without any additional steps, and everything saves with a single confirmation. The cleaner interface and faster lookup make it simpler to verify pharmacy information during your appointment.
During your health history review, the Social History section has been completely redesigned to make it easier to tell us about your lifestyle. Instead of confusing toggles and hidden menus, you'll now see clean, organized tiles and steppers for each topic. For smoking status, you'll see simple tiles for Never, Former, or Current — and if you've quit, you can enter the year you quit. For alcohol use, select your drinking frequency and use a stepper to show how many drinks you typically have. Recreational drug use now shows you a clear status selection plus the specific substances (if any). You can also directly select your exercise frequency, diet pattern, and caffeine consumption using the same easy-to-tap tile system. Everything saves with a quiet checkmark as you go, so your provider sees your complete lifestyle picture in your appointment.
The Pharmacy section in your health history review now opens a branded side drawer just like Medical History, Surgical History, Medications, and Allergies. The drawer uses a clean, consistent design with a purple header and organized layout, making it faster and easier to review and update your medication pharmacy information during your appointment.
During your health history review, the Social History section now opens a dedicated side drawer — just like Medical History and Medications — where you can tell us more about your lifestyle. You'll see fields to share your marital status, smoking and alcohol use, any recreational drug use, how much you exercise, your diet, and caffeine consumption. Your provider will see all this context in your appointment so they have a complete picture of your health habits and can give you more personalized care.
The document scanner has been redesigned to make capturing multi-page documents even faster and more intuitive. Instead of multiple buttons cluttering the bottom of the screen, you'll now see a clean centered camera shutter button with just two flanking controls: an undo button (to go back and retake a page) and a purple Done button to finish. Each time you capture a page, you'll see a thumbnail appear instantly in the corner showing all the pages you've captured, with a count badge so you always know how many pages you have. The preview counter and any alerts now appear as overlays on the camera view so you have a larger, cleaner picture area to frame your documents. The scanning is still fast and automatic — the app detects page boundaries so you don't need to be perfect with your alignment — but now the controls are even more intuitive and the whole workflow feels smoother.
The health history review step now uses the same clean medical history layout as your profile, with medical, surgical, social, family, GYN, medication, allergy, and pharmacy details. Medical History, Surgical History, Medications, and Allergies now open focused side drawers where you can search, add an item, see your selected list, remove an item, or confirm that you have none for that section. Empty unreviewed sections now show as Unknown until you add history or confirm none.
The Checkin card in your appointment now opens the newer visit chat side panel. The previous AI check-in entry is still available directly underneath as "Checkin (old)" while we transition the workflow.
The AI visit check-in now keeps a clearer running summary of what you share, including your own words, timing, visit type, symptoms, treatments tried, and important safety checks. This helps your provider see the useful context sooner without making you repeat yourself.
During your visit, you can now upload photos, documents, and other media files directly to your appointment. If you've already uploaded media during check-in, you'll see all your files in the visit media panel — just tap the paperclip icon in your chat to view them. This makes it easy to share lab results, symptom photos, or past medical records with your provider without leaving the chat.
When you open the chat for your scheduled appointment for the first time, your AI assistant will automatically send you a warm welcome message greeting you by name, followed immediately by the start of your check-in questions. No need to type anything — the AI jumps right in to help you prepare for your visit. If you close the chat after the greeting but before the questions begin, the check-in will pick up right where it left off when you open it again. This makes the check-in feel more natural and conversational, like your assistant is already there and ready to help.
iPhone users will now see an upcoming appointment preview directly on their lock screen and dynamic island. When you book a visit, a Live Activity card appears showing the appointment date, time, provider name, and visit type — all visible without opening the app. The card updates automatically and disappears when the visit is completed or cancelled. This gives you a quick glance at what's coming without having to open NextDayDoctor, and it's especially handy when you're busy and just need a reminder that your visit is coming up.
Your message and chat panels now load noticeably faster. We optimized our chat system so that when you open a message thread with your provider or patient, the panel appears immediately without waiting for background tasks like badge updates and logging to complete. These behind-the-scenes processes still happen, but they no longer block the user interface, giving you a snappier, more responsive experience whenever you open chat.
If you requested a text visit (message-based appointment) and it's still waiting for a provider to pick it up, you can now cancel it directly from the three-dots dropdown menu in your visit panel. Previously, unmatched message visits had no cancel option once they were submitted — now you have the ability to cancel them anytime before a provider is assigned, giving you more control over your pending requests.
When you view your message history in the chat panel, all messages are now automatically grouped by visit and organized from oldest visit to newest. Each visit group has a clear header showing the visit date, your chief complaint, and whether the visit is live (in progress) or waiting to start. This makes it much easier to find conversations from a specific visit and keeps message history organized so you always know which conversation belongs to which visit. If you have messages from multiple visits in one message container, they're separated into distinct sections, so nothing gets mixed up.
If you close the visit chat and come back to it later after your provider has already started the visit and sent messages, you'll now see all those messages when you reopen the chat — not just new ones from that point forward. The full conversation history is loaded automatically, so you never miss what your provider said, even if you step away from the chat and return to it.
When your provider joins your visit and the appointment begins, your visit chat panel automatically transitions to show your doctor's live messages. You'll see a "Doctor Connected" divider appear in the chat, the header updates to show your doctor's name, and your AI assistant input is replaced with a live messaging input. Now you can chat directly with your doctor in real time throughout your visit — any messages your doctor sends appear instantly in the chat, and you can respond immediately. The messages are saved to your visit record so you have a complete record of your conversation.
When you tap the Messages tab from your account, you'll now see a single unified view of all your visit conversations with your provider. Instead of separate chat windows, all your visit messages are displayed chronologically with clear section dividers showing which visit each conversation belongs to. The chat interface is now smart about what you can do:
Each visit now has its own isolated message history, so conversations don't get mixed up, and you can always see exactly which visit a message belongs to.
When you open a patient's appointment in the workbench, the visit header card now displays the visit format right at a glance — whether the appointment is Video, Phone, Live, or Message. The format appears as a labeled row with an icon below the patient's age and gender, making it instantly clear what type of appointment you're about to conduct without having to look elsewhere.
When you open a patient's appointment and it's ready to begin (status is pending or open), a green "Start Visit" button now appears in the appointment window footer. Click it to expand an inline confirmation. Confirm your action, and the visit status changes to started — at that point, the "End Encounter" button becomes available so you can complete the visit when finished. This gives you a clear, deliberate step to mark when a visit officially begins, keeping your workflow organized and ensuring accurate timing for the visit record.
Staff members can now view the complete AI triage conversation from a visit without opening a separate window. Click the message icon on any appointment row, and the messaging panel shows the patient's triage chat right there — the questions the AI asked, and everything the patient said during check-in. The triage section is clearly separated from any prior messages between you and the patient with a visual divider showing the visit date. The triage chat displays read-only so you can review it for clinical context, but you can still send new messages to the patient below it. This makes it faster to refresh your memory on what the patient told the AI before you started the visit.
When you check in for your visit, the AI medical assistant now listens more naturally to what you say instead of asking a rigid sequence of form-like questions. You describe your symptoms in your own words, and the AI understands what you're telling it — asking follow-up questions about timing, severity, and related symptoms only when it needs them, tailored to your specific condition. If you mention something important, the AI picks up on it and digs deeper rather than asking unrelated questions. The intake feels like a real conversation with a medical professional who's listening carefully to you. Safety screening questions are still there to catch any red flags, but they're woven naturally into the conversation flow so the whole intake takes just a couple minutes and feels less like a checklist and more like genuine clinical assessment.
Your visit check-in experience is now more polished and responsive. When the AI moves between phases — from your initial symptoms to a detailed review of your body systems, and then to targeted follow-up questions — you'll see a brief animated divider and intro message that explains what's happening next. For example, before diving into detailed symptom questions, you'll see "Almost there — just a couple of targeted questions..." appear smoothly in the chat. Before the review of systems, the AI says "Now let's run through a quick review of systems..." These brief pauses and introductions make the intake feel like a natural conversation rather than abrupt screen transitions, and the animations keep things visually polished throughout your visit preparation.
The typing indicator (animated dots) that appears when the AI is composing a response now displays as compact, clean dots instead of stretching to fill the entire message bubble. The dots stay compact on the left side of the bubble, making the chat feel more natural and less cluttered while you wait for the AI's response.
When you start a video visit, the platform now automatically transcribes the conversation in real time using medical-grade transcription technology. You'll see a "Transcribing visit..." indicator on your video screen so you know the transcript is being captured. After the visit ends, a new "Generate Chart with AI" button appears in your chart note panel. Click it to instantly generate a complete chart note: the AI listens to the full transcript, uses the medical template you select (HPI, Assessment, Plan, etc.), and writes the note for you in seconds. If the AI misidentified who said something, you can tap "Swap Doctor / Patient" to correct the speaker labels before generating. This saves significant time on documentation while you keep all the clinical control — you still review and edit the generated note before saving it to the chart.
When you open an appointment to start your visit, the Visit Information tab now shows a new History of Present Illness (HPI) — a concise AI-generated summary of the patient's chief complaint and key symptoms based on their check-in responses. If the summary hasn't been generated yet, a quick "Generate" button appears; tap it to create the summary in seconds. This gives you immediate clinical context before you start talking to the patient, so you can jump into the visit prepared and focused on what matters most.
When you check in for your visit, the AI medical assistant now asks much smarter follow-up questions tailored specifically to what you came in for. For example, if you report shoulder pain, the AI knows to ask about which side hurts, when it started, and how long you've had it — instead of a generic question list. The AI also screens for any red flags related to your specific complaint before your provider joins. The intake feels more focused and personalized, typically taking just a couple minutes while capturing all the context your provider needs.
During your visit check-in, when you tap to answer a question (like "Did you have a fever?"), you'll now see a purple circle fill in next to "Yes" or "No" to show your choice. If the question lets you pick multiple answers (like "Which symptoms apply?"), each selected item shows a purple checkmark square. After you select a radio option, the whole question card collapses into a compact bubble showing your answer — just like a message you sent. You can tap the bubble anytime to open it back up and change your answer. Multi-select questions work the same way: tap Done, and the whole selection set collapses into a bubble. This makes the intake flow feel cleaner and faster while letting you review or change your answers anytime.
Before the AI moves on to ask detailed questions about your symptoms (Review of Systems), it now pauses and asks: "I have a few more questions — but before I continue, is there anything else you'd like to share?" You can type a quick note if there's something important the AI should know, or just tap Skip to move forward. If you share something, your message appears as a bubble in the chat before the symptom questions begin. This gives you one more chance to add context and makes the intake feel like a natural conversation.
When you cancel a visit, the card in your visits tab now shows a cleaner view. Instead of buttons and options you can't use (like "Reschedule" or "AI Check-In"), the card displays just the essential information: a red "Cancelled" banner at the top, the visit type, date, and which provider it was scheduled with (if applicable), and a clear green "No Charge" notice so you know you weren't billed. The side panel also no longer shows the dropdown menu or other action buttons since a cancelled visit can't be modified. This makes it obvious at a glance that the visit is done and what happened. The visit count badges at the top of the visits tab also update in real time — when you cancel, your "Upcoming" count goes down and your "Cancelled" count goes up, so you always see an accurate picture of your visits.
The initial chat with the medical assistant during check-in now starts with a clearer greeting: "Thanks for booking your visit! I'll collect a little information to help get your visit going. What brings you in today?" This helps you understand what to expect right away. When the assistant asks follow-up questions about your symptoms (like how long you've had them and where the pain is), it now leads with a brief empathetic response ("Sorry to hear that.") and jumps straight to the important questions — no unnecessary chitchat. When triage finishes and the AI moves on to the next phase, it explains what's happening: "Now I'll move on to a few more targeted questions — these are tailored to your visit and will help your provider prepare." This makes the intake feel like a smooth conversation flow instead of disconnected screens.
During check-in, different types of questions now display in the format that works best for answering them. Yes-or-no questions show as two buttons — just tap the one that applies. Questions that need more detail (like "How long have you had this symptom?") now show a text box where you can type your answer and tap Send. This makes the intake flow faster and more natural, whether you're answering a simple question or providing context.
If you close the side panel in the middle of reviewing your symptoms, you can open it again and it will remember exactly where you left off. The panel reopens to the same body system you were checking, so you don't have to start over from the beginning.
When you check in for your visit, you'll now see a "Visit Media" card. Tap it to open a side panel where you can view any media files you've uploaded related to your appointment — such as photos of symptoms, lab results, or medical documents. If you haven't uploaded anything yet, the panel shows an empty state with an "Upload Media" button to get started.
When you open your appointment, the "Check In" button now guides you through an intelligent intake process powered by AI. First, our medical assistant asks conversational questions about why you're coming in. Then, the AI asks focused follow-up questions to understand your symptoms better — things like how long you've had them, how severe they are, and any related symptoms. For each question, you simply tap to select your answer (yes/no, a number scale, or choose from a list) — no typing needed. Once you've answered everything, the card changes to "Visit Helper" and becomes a persistent chat where you can send messages anytime before your provider joins. Your answers are automatically saved to your visit, so your provider will have all the context they need when you start. The whole intake typically takes under two minutes.
During your visit chat with the AI assistant, you can now tap the paperclip icon to upload images (photos, screenshots, scan results) or PDF documents directly to the conversation. This is helpful when you want to show your provider lab results, past medical records, or photos of a symptom. On iPhone, we've made the file picker extra smooth — just tap once and you'll go straight to your camera, photo library, or file manager without any extra steps.
After the triage nurse finishes asking about your chief complaint, the AI interviewer now automatically begins asking follow-up questions instead of waiting for you to type something. You'll see a typing indicator appear, and the first medical question will arrive without any extra steps. This keeps the conversation flowing naturally and ensures you won't wonder if something went wrong with the chat.
When you open a visit, you'll see a new medical summary panel showing the AI's assessment of the patient's presentation. The panel displays the patient's verbatim answers to red flag screening questions, the main clinical findings and their supporting evidence, and a full transcript of the AI interview if you want to dive deeper. This gives you all the medical context the AI gathered before the visit starts — no probability percentages, just the clinical facts. There's also an AI disclaimer so you know this is assistant-generated context, not a diagnosis.
The AI visit chat is now smarter about asking follow-up questions. Instead of generic questions, the AI now uses evidence-based clinical differentials — it screens for red flags first, then asks targeted follow-up questions based on what's most likely given the patient's chief complaint. This means the intake focuses on the information that matters most for your patient's specific situation, and you'll have better clinical context when the visit starts.
Each message in the Visit Chat now shows who sent it ("You" or "AI Assistant") and exactly when it was sent. This makes it easy to follow the conversation thread and know the timing of important information you discussed with the AI before your visit.
If you start typing a message in the Visit Chat and close the panel without sending it, your draft is automatically saved. When you reopen the chat, your message appears exactly as you left it — no need to retype. Drafts are cleared once you send the message successfully.
The Visit Chat has been upgraded with a smarter three-step intake process. First, the AI (as a medical assistant) does triage by asking focused questions about your chief complaint. Then, an experienced doctor silently reviews your answers and creates a targeted list of follow-up questions tailored to your specific situation. Finally, the medical assistant works through those follow-up questions conversationally, ensuring your provider has all the medical context needed before your visit. This structured approach means faster, more accurate intake and better visits — the AI assistant is now both smarter and more medically relevant to your needs.
When you book a visit, the AI Assistant panel now opens automatically and immediately begins interviewing you about your appointment. You'll see the visit details on one side and the AI chat on the other, so you can start preparing for your visit right away while the appointment is fresh in your mind. The AI will ask about your symptoms, medications, and medical history — everything your provider needs to know.
When you open an appointment card, you'll now see a robot icon button in the header. Tap it to open the AI Assistant panel and chat with an intelligent medical assistant (powered by advanced AI) before your visit. The AI will greet you and ask you to describe what's going on so it can collect important information for your provider. You can describe your symptoms, medications, and anything else you want your provider to know — the AI is here to help prepare your visit and make sure your provider has all the context they need. The AI remembers your conversation, so you can close and reopen the panel anytime before your visit.
When you view a patient profile, you'll now see a comprehensive Medical History section between Contact Information and Access. The section displays past medical conditions, current medications, allergies (highlighted in red), surgical history, family medical history, social history (smoking, alcohol, and drug use status), and for female patients, pregnancy status and last menstrual period (LMP). All items appear as easy-to-scan tags or rows. Each section has a pencil icon to edit that specific item, or an "Add" button if the information hasn't been filled in yet.
When you view your own profile or a family member's profile, you'll now see a redesigned side panel with more useful information at a glance. A new "relationship chip" at the top tells you whose profile you're looking at (Your Profile, Minor, Shared Adult, etc.). Contact information now includes preferred languages in one section. You'll see a new "Access" section showing who can access this profile and what permissions they have. A new "Others With Access" section lists all family members or guardians who can see this profile. The "Previous Visits" section shows your last 5 completed appointments with dates, chief complaints, and provider names — perfect for remembering what you discussed. Finally, a new "Preferred Pharmacy" section shows your most recently saved pharmacy or lets you add one quickly.
When filling out your Medical Conditions during booking, the form now lets you search for conditions in a clean text input with immediate results. Instead of seeing conditions in a table, they now appear as purple tag pills with an × button to remove them. The search returns results as you type, and your list of conditions updates instantly as you add and remove items.
When you fill out your health history during booking, the form now uses a smooth slide-based layout instead of separate tab buttons. Swipe or tap through your Medical Conditions, Surgical History, Family History, Social History, Medications, Allergies, Preferred Pharmacy, and Review sections at your own pace. If you've filled out health information before, the form opens directly to the Review slide so you can confirm your existing answers or make changes — you don't have to scroll through every question again.
Your "Next Visit" card now displays a purple countdown showing exactly when your upcoming appointment is: "in 1 hour", "in 2 hours", "tomorrow", or "in 3 days". This replaces the generic time labels and makes it crystal clear when you'll see your provider — no guessing needed.
On the iOS app, the "Next Visit" card now correctly shows your next scheduled appointment first, even if you have a waiting-room or request appointment in progress. This ensures you always see your confirmed appointment time when you open the app.
Check-in now begins by asking what you need help with. You can type a phrase such as “ankle pain” or “work note,” or choose from clear categories like Feeling sick, Injury, Pain, Doctor's note, Referral, Medication, Tests, General, and Other. General includes annual checkups, preventive care, routine follow-ups, wellness visits, and general medical concerns. The form then shows more specific choices to help you describe the visit quickly before continuing to the detailed questions.
The urgent-symptoms section of check-in is now easier to distinguish from the general health review. If none of the listed warning symptoms apply, you can select None once to answer No to the entire section. Selecting Yes on any symptom brings the None option back in case you need to reset the section.
The "Next Visit" card on the desktop home screen now shows a purple countdown badge with the same time-until format as iOS, making it easy to see at a glance when your next visit is scheduled.
When you look at a visit that has already happened, the visit card now shows how long ago it occurred — "2h ago", "yesterday", or "3 days ago" — instead of just saying "Scheduled". This makes it easy to see at a glance when your last appointment was.
The "Next Visit" card on your home screen now correctly shows your next scheduled appointment first. Previously, if you had a waiting list or request appointment pending, it might show that instead of your actual confirmed appointment time. Now scheduled visits always appear first.
When providers add availability, the schedule panel now closes automatically and the dashboard refreshes so the appointment-slot count is up to date right away.
The visit Health Documents checklist now focuses on the items still needed before the visit: Visit Information and the Health History Form. The Notice of Privacy Practices is handled during booking instead of appearing again in the pre-visit checklist.
The Start Appointment area in the visit panel now blends cleanly with the rest of the panel without an extra divider or shadow.
The time-of-day swiper in the appointment picker now uses color to signal availability at a glance. Each navigation dot below the swiper turns purple when that time block (for example, Morning or Afternoon) has open appointment slots, and stays gray when no slots are available. You no longer need to swipe through every block to find out where to book — just look for the purple dots.
When you add a phone number, NextDayDoctor now verifies the number with a confirmation code and asks whether you want that number used for appointment reminders and site communications. You can also choose not to receive SMS communications on that number.
The phone number selection step in booking now uses the full available width without the extra bordered box around the content.
The appointment calendar now opens to the first day with available appointments more reliably across time zones. You can also tap the month label to expand into a full-width monthly calendar with weekday labels at the top, dots for days with open appointments, softer unavailable days, and left/right or swipe month navigation. Selecting a date now smoothly returns to the weekly row while keeping your chosen date selected. The timezone picker now includes search, so you can quickly find another timezone.
The appointment calendar has been refreshed with a cleaner, more consistent look. Selected dates and available time slots now highlight in purple to match the rest of the app's design. The calendar navigation area (month, year, timezone, and arrow buttons) has also been updated with the same purple styling for a polished, unified experience.
The Help panel's Ask AI assistant now has access to a much larger knowledge base — we've expanded the FAQ from 13 questions to about 85, covering topics like Getting Started, Booking, Providers, Payments, Tech Support, Account settings, Privacy & Security, Visit Experience, and Location & Eligibility. This means the AI can answer more of your questions without needing you to talk to support.
When you open the Help panel (?) again, your last 10 conversations with the AI assistant are now there waiting for you. The quick-action chips are hidden when you have chat history — just tap on a previous Q&A pair to pick up where you left off. A small red dot appears on the help icon when you have unread AI responses, so you won't miss a reply.
The three quick-action chips in the Help panel now have a modern look: "Book a visit", "Payments", and "Support" appear as solid purple cards with icons in a compact grid. Hover over one to see it highlight with a darker fill.
The Help & Support panel (?) has been redesigned to get you answers faster. Instead of browsing through an FAQ list, the panel now opens directly to the Ask AI chat where you can ask a question right away. Below the chat input, three quick-action chips let you jump straight to help for booking, payments, or reaching our support team without typing. The contact form is still there if you need it — just tap "Talk to support" or click the form toggle to get in touch with a human.
A new help icon (?) is now in your account topbar. Tap it to open a slide-in support panel with two tabs: Help gives you searchable answers across common topics like Booking, Providers, Payments, Tech Support, and Account settings. Ask AI lets you chat with an intelligent assistant powered by AWS technology — ask a question about how to use the platform and get immediate answers. You can also reach out to our support team or send us feedback directly from the Help panel.
The Help panel's Ask AI chat can now show helpful action buttons while you are chatting. Booking questions can offer a direct Book Visit button, unknown answers can point you to support, and medical questions are directed to booking a visit with a licensed provider.
The Help panel's Ask AI tab now uses the correct active Bedrock model profile, fixing an issue where the assistant could show as unavailable even though the model was active. The assistant has also been tightened to answer only questions about how NextDayDoctor works, refuse medical or unrelated questions, and use booking instructions that match the real visit flow.
The desktop account bell now opens your notifications in a slimmer side panel. When you have unread alerts, the bell shows a simple red dot instead of a number badge. On phones and in the app, the alert panel still opens full-width.
The desktop Home page has a refreshed dashboard layout with a softer welcome card, live Tasks, Visits, and Records counts, a focused Next Visit card, a Today section, quick links for Family and Records, and right-side cards for Quick Actions, Care Team, and Recent Activity.
The iOS home screen now shows quick Tasks, Visits, and Records counts directly under your profile, so you can see what needs attention before scrolling. The Next Visit card has also been refreshed with clearer timing, visit details, fast actions, and a softer transition from the profile header into the dashboard. Below Quick Actions, a new Today area summarizes what needs attention, with quick access to family, records, care team, and recent activity.
The Billing page now lets you add and manage saved payment methods from the Payment Methods tab. Booking uses the same secure add-payment panel when you need to add a card during checkout. For account safety, your last saved payment method cannot be removed until another one has been added.
The patient dashboard mockup now includes a Settings page preview from the account menu. It lays out where profile details, notification preferences, privacy and security options, family access, and billing preferences will live as those controls are connected.
The Settings preview now shows what happens when you tap actions like Edit, Update, Review, View, or Manage: a focused side panel opens with lightweight placeholder forms and lists, keeping the Settings page visible in the background.
The email settings preview now shows a fuller account flow: confirmed emails, a protected primary email that cannot be removed when it is the only confirmed address, adding a new email, sending a confirmation code, and completing confirmation.
The dashboard mockup now opens modern side panels from the bell and help icons. The alerts panel previews account and visit notifications, while the support panel previews contact support, feedback, and a lightweight support request form.
When you tap a provider's Profile button while choosing who to subscribe to, you'll see a redesigned profile page. A clean introduction shows the provider's photo, name, specialty, star rating, and years of experience at a glance. Care options (phone, video, chat, office) sit in a quick four-up strip just below. If the provider offers both a membership and per-visit pricing, you can tap to flip between them; each membership plan (Unlimited, Fixed, or Pay-as-you-go) is shown as its own card with the monthly price and what's included. The page also includes availability, highlights, an about section, services, languages, states licensed in, practice details, verified patient reviews, and a "How This Practice Works" summary covering direct-pay billing, prescribing policy, and HIPAA compliance. Joining the practice is a single tap on a clear purple button at the bottom.
When you submit your visit description, we now ask you a short series of follow-up questions to help your provider understand your concern before the visit starts. The questions are generated automatically based on what you describe — covering things like how long you've had symptoms, severity, and any associated symptoms. You tap to answer (no typing needed), and the whole thing usually takes under a minute. Your answers are saved directly to your visit.
Our full HIPAA Notice of Privacy Practices is now published at /hipaa-npp.php. This document explains how we collect, use, and protect your health information, and what rights you have as a patient.
Providers can now scan physical documents directly from their device camera and upload them to a patient's chart as a single PDF. Capture multiple pages in sequence, preview your shots, and submit — all from the media upload panel.
Large file uploads now use a chunked upload system with a real-time progress bar. Files upload in 2 MB segments and show two-phase progress (uploading → processing), so you always know where things stand. Supports files up to 200 MB.
Multiple improvements to the AI medical scribe:
*** placeholders) are now reliably detected and filledAccessing the chart for a completed visit older than 90 days now requires a brief justification (e.g., patient follow-up, records request). Providers select a reason before the chart opens. This access is logged for compliance purposes.
Deleting a signed chart or signed note requires selecting a reason before the deletion is confirmed. This ensures an auditable record exists for any modification to finalized clinical documentation.
Fixed several issues where PDFs (work excuse notes, lab results, imaging reports, referrals) would fail to open or display blank. All document types now load reliably from the patient chart panel.
The appointment search bar now shows a clear (×) button when you start typing, making it faster to reset the search and return to the full list.
Fixed an issue where real-time appointment alerts and call status notifications had stopped working for some users. Live WebSocket connectivity is now fully operational.
The in-app support contact panel has been redesigned with a cleaner layout — purple header, scrollable message area, and a full-width submit button at the bottom.
NextDayDoctor now integrates with Cynomi for enhanced clinical assessment support.
The Clinical Impression panel now shows compact ICD code suggestions inline — tap a suggestion to add it directly to the impression without leaving the charting workflow.
Appointment cancellation handling has been refined to clearly separate cancelled visits from active ones — cancelled appointments now open an informational panel only, with no chart access.
Fixed a behind-the-scenes performance issue where multiple session file locks were being acquired on every page request, causing intermittent slowdowns across the platform. All pages and AJAX requests now load significantly faster.
After signing a visit chart, the note tab now immediately renders the completed signed note and the appointment moves to the correct status bucket in the visit list — no refresh required.
For questions about any of these updates, contact us at support@nextdaydoctor.com.
Adults whose membership is paid by another household account can now see their own coverage under Settings and leave that membership themselves. They cannot view or control the paying account’s billing, remove another person, or change the household plan. The paying account and provider are notified when coverage ends.