About this service
If you have the burning, urgency and frequency of a urine infection, a clinician can review your symptoms and your history and, where it is appropriate, send a prescription to your pharmacy without you coming in.
You answer a set of questions written and approved by a clinician. They are there to confirm this looks like a simple urine infection and to rule out the things that can feel like one but need something else, such as a kidney infection or an infection that needs testing.
If your answers suggest you need to be examined, tested or seen urgently, the clinician will tell you that instead, and you will not be charged for the visit.
How it works
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Book and create your secure account
Confirm where you are, review the practice's consents, and add a card.
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Answer the questions
Describe your situation so the clinician has what they need. You can upload supporting records.
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Clinician review
The clinician reviews your answers and may message you with questions. If a different kind of visit is needed, you will be told before anything further is charged.
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Your result
Everything is in your secure account, including anything the clinician sends you.
What's included
- A clinician reviews your answers and your history
- A prescription sent to your pharmacy if it is appropriate
- A message back explaining the decision
- A urine test or culture
- An in-person examination
- Controlled substances, which are never prescribed through this platform
- Care for a kidney infection or any condition needing to be seen
Visit location
- Message
- No appointment to attend. You answer in writing, and the clinician replies in your secure account.
Eligibility
- This service is for adults 18 and older.
- You must be physically in Nevada and Virginia at the time of your visit.
- Non-emergency conditions only.
Visit information
This is a message visit. You provide your health information in writing, and the clinician reviews it asynchronously — in their own time, rather than meeting you live. There is no appointment to keep.
- Format
- You answer the practice's questions in writing, and a clinician reviews them with your history.
- Replies
- A message in your secure account with the decision and the reasoning behind it.
- Prescriptions
- Never guaranteed — sent only where the clinician judges it appropriate.
- Outcomes
- They may recommend a video, phone or in-person visit, testing, or urgent care instead.
Who you will see
A trade name of Tristan Cooper MD PLLC
- Location
- Las Vegas, Nevada
- Phone
- +1 (702) 960-1815
- Serving
- Patients physically in Nevada and Virginia
Charges
Your card is checked when you book and charged only after the clinician completes your visit. What you are paying for is the clinician's review and judgement, not a particular answer. For a message visit, the clinician's review of what you submit is the visit — so once they have completed that review the fee applies even where they conclude that the document you asked for should not be issued, or that no treatment is needed. If no clinician takes your request, or they determine it needs a scheduled visit, an in-person examination, or care beyond this service, you are not charged — any visit offered instead is quoted separately and charged only if you authorize it. You'll have 48 hours from booking to complete your check-in. If it isn't finished by then the visit is cancelled and you are not charged.
Questions
How soon will I hear back?
Your answers go to a clinician to review; you will get a message back with the decision.
What if the clinician decides this is not a simple UTI?
They will tell you what you need instead. That might be a video or in-person visit, tests, or going somewhere that can see you urgently.